SNEHA PRIYANI
Matunga
Summary
Currently pursuing a postgraduate diploma in retail management with a specialization in operations. Seeking opportunities to apply theoretical knowledge and practical experience in the same field. Focused on analyzing company processes to identify bottlenecks and implement continuous improvement strategies.
Overview
3
3
years of professional experience
Work History
Retail Operation Intern
Shoppers Stop
Ahmedabad
05.2025 - 06.2025
- Supported retail operations for a 90,000 sq.ft. department store, focusing on inventory management, customer flow and order fulfillment.
- Mapped end-to-end processes across customer movement, inventory flow, and employee activities to analyze operational efficiency.
- Identified key forms of muda (waste) including returns/exchanges, inventory lock-up, waiting time, overstocking, and layout efficiencies.
- Collaborated with the visual merchandising and customer engagement teams to enhance store presentation and improve the overall customer experience.
Data Associate
Vivvix
Vadodara
01.2023 - 05.2024
- Processed and analyzed cross-channel data (Digital & TV) to optimize client advertising strategies and maximize ROI
- Built data management strategies that improved cost efficiency, streamlined workflows, and ensured 96%+ accuracy.
- Transformed raw datasets into structured reports to support decision-making, while cross-training to contribute across multiple departments.
Customer Service Representative
Valuelabs
Hyderabad
10.2022 - 12.2022
- Worked on the 'Snapfish' project, handling customer interactions via chat and email.
- Collected and analyzed customer feedback to identify communication gaps and recurring issues.
- Collaborated with cross-functional teams to address complaints, resolve website/product-related queries, and reduce customer pain points.
- Improved overall website experience and customer satisfaction, contributing to higher customer retention and repeat usage.
Education
PGDM in Retail - Operations Management
WeSchool
04-2026
HSC -
Convent of Jesus And Mary Girls High School
05-2022
SSC -
Bright Day School
03-2019
BBA - Core
Navrachana University
05-2017
Skills
- Microsoft Excel
- Data analysis and visualization
- Power BI expertise
- CRM and ERP systems (Knowledge)
- Quality assurance
- Visual merchandising strategies
- Odoo
- Customer journey analysis
Languages
- English
- Hindi
- Sindhi
- Gujarati
Accomplishments
- Wehance Retail Batch Achiever, 2025, Recognized for consistent excellence and contribution in the Retail Management program.
- Spot Award, 2023, Received for performance being the highest among the team in September.
- Training Provided, 2024, Provided training to my teammate prior to my departure from the organization.
Countries Visited
- UAE
- Europe
Timeline
Retail Operation Intern
Shoppers Stop
05.2025 - 06.2025
Data Associate
Vivvix
01.2023 - 05.2024
Customer Service Representative
Valuelabs
10.2022 - 12.2022
PGDM in Retail - Operations Management
WeSchool
HSC -
Convent of Jesus And Mary Girls High School
SSC -
Bright Day School
BBA - Core
Navrachana University