Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
BusinessAnalyst
Sneha R

Sneha R

Control-m Administrator
Bangalore,India

Summary

Self-starting Operations offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.

Overview

5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification
1
1
Language

Work History

Tata Consultancy Service, TCS
01.2022 - Current
  • Control-m Administration - Monitoring and Scheduling
  • Detecting potential delays and errors in batch workload processing
  • Enabling IT staff to take corrective actions before business services is affected
  • Proactively determine how a delay or failure in batch workflow execution will affect systems and business users
  • Create reports using The Control-M/EM Reporting Facility
  • Control-M Administration, Installation of Control-M server/EM/agents/CM Modules
  • Implement application-related functionality and The associated Control Modules
  • Implement Control-M cluster failover
  • Experience in Migration/Upgrade of Control-M environment
  • Manage resource definitions and Implement Load Balancing
  • Documentation skills
  • Basic Knowledge on UNIX and Windows OS, Networking and Databases
  • Well versed with recovery planning and implementation

Seller Support Associate

07.2016 - 05.2017
  • Provides prompt and efficient service to Amazon Sellers including the appropriate escalation of Sellers issues
  • Builds Platform and business knowledge to better serve sellers
  • Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures
  • Flexibility to work a shift patterns including weekends
  • English proficiency in language
  • Work with several applications and contacts simultaneously
  • Schedule flexibility to work at least one day of the weekend
  • Intermediate MS Office applications specifically Excel, familiarity with web browsers
  • Builds Platform and business knowledge to better serve sellers
  • Professional Skills in Seller Support ∙ Demonstrated effective, clear and professional written and oral communication and attention to detail
  • Operate independently and maintain self-sufficiency in a virtual (work from home) setting
  • Handling seller's inquiries via call/chat/email ∙ Taking ownership of own workload and work with wider teams to deliver results ∙ Provides prompt and efficient service to Amazon Sellers including the appropriate escalation of Seller issues
  • Worked with all departmental managers to develop process reports and make recommendations for improving productivity
  • Actively taken part on a project called GEMBA and have raised many issues in order for the SOP on the process to get updated
  • Have also encouraged the team to actively find the defects and raise the bar to have the issue resolved.

Accenture Services Pvt Ltd
07.2013 - 06.2016
  • Sanofi-Aventis is a France based Pharmaceutical Company
  • Accenture is supporting Sanofi-Aventis Pharmaceutical network servers in Virtualization Platform
  • We have Network & Security Team, Windows, Linux, DBA, Monitoring, Change Management and Service Management, Storage & Backup Teams etc..
  • Tools: Control-M Enterprise Manager GUI Console, Control-M Desktop Console, CCM (Control-M Configuration Manager) Net cool, NBU Backup consoles, SAP Logon
  • Ticketing Tools: BMC Remedy, Promise, BPPM
  • Role: L1.5 Server monitoring support
  • Roles and Responsibilities
  • Verifying and confirming scheduling requirements of client and coordinates for additional requirements if necessary to complete the activity
  • Reviewing Incident queue for incident tickets requiring Control M team involvement
  • Providing support to production on 24/7 basis
  • Sysout handling
  • Good understanding of the Backups and Windows,environments
  • Trouble shooting the Unavailability of Control-M server issues
  • Trouble shooting all Control-m related issues
  • Ability to create job dependencies
  • Working with support team to provide necessary information to document change to resolve issues
  • Trouble shooting the failed jobs in control m through Re run, Force OK, Cancelling and deleting the jobs in GUI console
  • Deleting the job schedules in Control M GUI and meeting the client requirements
  • Resolving the tickets related to control m by taking appropriate action on failed jobs
  • Monitoring the Control-M failed agents in Control-M Configuration Manager (CCM)
  • Working on tickets related to agent unavailable and assigning to the platform team
  • Performing the critical activities during weekends by recycling the SAP systems in control m.

Education

B.SC - computer Science

Jyoti Nivas College
01.2010 - 01.2013

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State Board of Higher Secondary

SSC - undefined

Oxford University, Chinmaya Vidyalaya English School
01.2008 - 01.2010

Skills

Project on JOB PORTAL system using aspnetundefined

Certification

5TH Feb 1992

Interests

Playing Badminton

Listening Music

Exploring New things

Timeline

Tata Consultancy Service, TCS
01.2022 - Current

Seller Support Associate

07.2016 - 05.2017

Accenture Services Pvt Ltd
07.2013 - 06.2016

B.SC - computer Science

Jyoti Nivas College
01.2010 - 01.2013

SSC - undefined

Oxford University, Chinmaya Vidyalaya English School
01.2008 - 01.2010

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State Board of Higher Secondary

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Sneha RControl-m Administrator