Sneha Rajasekar

• Registered motor insurance claims via inbound and outbound calls and non-voice channels.
  Processed bodily injury (BI) claims for UK AIG clients within designated turnaround time.
  Handled credit higher (CH) claims, ensuring timely completion of all tasks.
  Maintained accurate records of claims to support efficient processing and reporting.

Evaluated U.S. healthcare insurance documents for claims adjudication.
Organized eligibility criteria for account holders at Insurance Firm.
Determined advancement of claims based on eligibility assessment.
Approved or dined claims according to established criteria.
Examined both HIFA and UB04 claims for compliance and accuracy.
Prepared and submitted hourly production reports to management.
Consolidated team files into a single report for efficiency.