Sneha Rani
Summary
Systems Executive and well-qualified IT leader proficient with 2+ years of experience in digital technical support, system management and documentation. Proven skills in troubleshooting, working on different tools and equipment repair.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Systems Engineer
Cognizant
05.2021 - 07.2023
Project - JohnDeere
- Member of Enterprise service desk tier 1.
- Created and worked on incidents in service-now.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Provided timely technical support to JohnDeere users, resolving reported issues and maintaining high levels of customer satisfaction.
- Provided remote troubleshooting and support for users.
- Diagnosed and resolved hardware and software issues.
- Streamlined troubleshooting processes by creating comprehensive documentation to guide support teams.
Education
B.com (vocational hons.) - Commerce
St. Xavier's College, Ranchi
10.2020
12th Standard - Commerce
Oxford Public School
03.2017
10th Standard -
Oxford Public School
03.2015
Skills
- Expertise in ticketing tool- ServiceNow
- Troubleshooting skills in windows OS, O365, outlook, email related services, etc
- Part of Global IT service desk
- ITSM (IT Service Management)
- Proficient in Active directory, SAP
- Hardware and Software Installation
- Effective Communication and Presentation Skill
- Team Management and Project Management
- Good Multi-tasking and Organizational Skills
Workshops
- Worked as intern in BAJAJ FINSERV LTD.
- Worked as social worker in Cheshire home and Ramkrishna Mission.
- Attended seminar on GST
Certification
ACCA: Cleared 6 papers out of 13
achievements and recognitions
- Selected as Literary Captain in std 12 in school.
- Secured 3rd position in science exhibition in std 11th (topic-self help groups).
- Secured 2nd position in English calligraphy competition in std 10th.
- Secured 1st position in science exhibition in std 10th (made a 3d car racing game).
hobbies
Calligraphy
Cooking
Languages
English
Hindi
Personal Information
- Date of Birth: 10/10/1999
- Gender: Female
- Ranchi, Jharkhand
Timeline
Systems Engineer
Cognizant
05.2021 - 07.2023
B.com (vocational hons.) - Commerce
St. Xavier's College, Ranchi
12th Standard - Commerce
Oxford Public School
10th Standard -
Oxford Public School
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