SNEHA RATAN BODHI

Key Responsibilities:

1. Invoice Generation: Create accurate invoices for electric vehicle sales and services.
2. Payment Processing: Manage payment receipts and ensure timely payment processing.
3. Billing Queries: Resolve billing-related queries and issues.
4. Data Management: Maintain accurate records and databases.
5. Compliance: Ensure billing practices comply with industry regulations.

Key Skills:

1. Accounting Software: Proficiency in billing and accounting software.
2. Attention to Detail: Accuracy and attention to detail in billing and payment processing.
3. Communication: Effective communication with customers, sales teams, and finance departments.
4. Problem-Solving: Ability to resolve billing discrepancies and issues.

Industry Specifics:

1. Electric Vehicle Incentives: Understanding of government incentives and rebates.
2. Warranty and Maintenance: Knowledge of warranty and maintenance billing processes.

Key Responsibilities:

1. Manage front office operations, ensuring excellent customer service and experience.
2. Oversee sales/service team, providing guidance and support.
3. Handle customer inquiries, complaints, and feedback.
4. Manage documentation, records, and databases.
5. Coordinate with other departments (e.g., sales, service, finance).
6. Implement processes to improve efficiency and customer satisfaction.

Required Skills:

1. Leadership and team management
2. Excellent communication and interpersonal skills
3. Customer service orientation
4. Problem-solving and analytical skills
5. Organizational and time management skills
6. Familiarity with automotive industry standards and practices

Work Environment:

1. Office setting
2. Fast-paced environment
3. Interaction with customers, team members, and stakeholders