Sneha Roy

• Identified areas of improvement within the existing Quality Management System.
• Collaborated with cross-functional teams across the organization to ensure
adherence to quality objectives.
• Maintained knowledge of current industry developments and regulatory
requirements for quality assurance purposes.
• Developed and maintained quality assurance protocols, processes and
procedures.
• Analyzed data from inspection results for trends in order to recommend process
improvements.

•Maintained accurate records of all KYC documentation and analysis results.
•Tracked regulatory changes related to AML and KYC requirements.
•Participated in regular training sessions to stay up-to-date on industry trends.
•Interpreted complex financial documents accurately when conducting
investigations into potential money laundering activities.
• Conducted investigations on potential violations of Anti-Money Laundering
regulations.
• Participated in regular meetings with senior management teams to discuss
progress on AML initiatives.
• Provided guidance on best practices for preventing money laundering activities
within the organization.
• Reviewed customer documents and information to ensure compliance with KYC
regulations.
•Monitored accounts for changes in activity that could indicate fraud or suspicious
behavior.
• Ensured that all AML and KYC policies are properly implemented across the
organization.
• Drafted reports summarizing findings from KYC reviews and investigations.
• Assisted in the development of training materials related to fraud prevention
techniques.
• Investigated cases of suspected fraudulent activities, including tracing money
trails and analyzing documents.
•Utilized specialized software tools designed for detecting patterns associated
with fraudulent activity.
• Performed detailed analysis of financial transactions to identify suspicious
activity.

Responding promptly and professionally to requests for
client support and handling complaints or feedback on live
projects.
• Meeting service level agreements (SLAs)
• Taking live calls and emails from clients and handling them in a friendly and professional manner. Supporting customers (internal and external) with resolving issues, answering general question's and requests for information about our services.

• Identified needs of customers promptly and efficiently.

Utilized a variety of tools such as Excel spreadsheets to maintain the data.