Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic
SNEHA S

SNEHA S

MATHUR, PALAKKAD,KL

Summary

Reliable call centre professional with experience in handling high call volumes with accuracy for optimum productivity. Offers outstanding problem-solving and rapport-building skills to seek timely solutions to customer problems. Dependable team player committed to improving call metric standards.

Overview

2
2
years of professional experience

Work History

Telecaller

EMERALD ASSOCIATES
02.2022 - 07.2024
  • Improved customer satisfaction by addressing inquiries and resolving issues promptly.
  • Maintained detailed records of client interactions, updating customer information accurately in the database.
  • Reduced customer complaints by providing clear explanations on products, services, and policies.
  • Managed high call volume efficiently, ensuring timely response to incoming calls without compromising quality of service.
  • Upheld strict safety standards and achieved challenging schedule targets with smooth oversight of daily launches and landings.
  • Maintained equipment and facilities in optimal condition to support optimal launch and recovery operations.

Education

HIGHER SECONDARY - COMMERCE

CFD MATHUR
MATHUR
2019

DIPLOMA - COMPUTER ENGINEERING

SREENARAYANA GURU POLYTECHNIC COLLEGE
COIMBATORE
2016

SSLC -

HSS KUTHANUR
KUTHANUR
2014

Skills

  • CRM Software
  • Goal-Oriented
  • Objection handling
  • Customer Service
  • MS Office
  • Data Entry
  • Sales Support
  • Call Center Operations
  • Relationship Building
  • Scripted calls
  • Adaptability and Dependability
  • Product and service knowledge

Languages

Malayalam
Tamil
English

Additional Information

I hereby declare that the information given by me in the Application is true, complete and correct to the best of my knowledge and belief and that nothing has been concealed or distorted.

Timeline

Telecaller

EMERALD ASSOCIATES
02.2022 - 07.2024

HIGHER SECONDARY - COMMERCE

CFD MATHUR

DIPLOMA - COMPUTER ENGINEERING

SREENARAYANA GURU POLYTECHNIC COLLEGE

SSLC -

HSS KUTHANUR

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