Sneha Salve
Mahalunge
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Relation Manager - After Sales
Audi Pune Jubilant Motor works
Pune
11.2021 - Current
- Concern Handling (PSF, Hot Alert, ESC, Med, Legal, RSA)
- Training and development, Chauffer trainings
- Complaints Handling
- Data mining, Analysis (CEM , Hot alert , ESC)
- Event management, customer engagement strategies and marketing
- Vehicle inflow (Appointments)
- Preparing monthly offers for customers
- Keeping track on offers provided by Audi India
- Top concerns and query by customer's discussion with team
- Month wise Topics from CEM and Escalation
- New Employee trainings
- Unique VIN Retention, Audi club Enrolment
Customer Relation Manager
VOLVO Flyga Auto Pvt. Ltd.
Pune
12.2019 - 10.2021
- Concern Handling (PSF, Hot Alert, ESC, Med, RSB, RSA, Legal)
- Helping to build good customer relations
- Arranging staff meetings
- Training and development
- Handling complaints and queries (from customers and staff)
- Arranging promotional events
- Application Software: CEM , Flexone business Management system TIA (Technical Information Exchange) VIDA (Vehicle Information and diagnostic for after-sales)
Assistant Customer Care Manager
Vidyut Motors
Pune
11.2017 - 11.2019
- Concern Handling (PSF, Hot Alert, ESC, Med, CCR, RSB, RSA, HVW, Legal)
- Helping to build good customer relations
- Arranging staff meetings
- Application: DMS, (Dealership Management System), CEM (Customer Experience Management), CCMS (Customer Concern Management System), Excel
Senior Customer Relationship Executive
Deccan Honda BAFANA
Pune
05.2014 - 10.2017
- Reports Generation Handling Tele-caller
- Providing Finance-related information to Customers documentation
- Weekly & Monthly report generation Providing support to customer
Timeline
Customer Relation Manager - After Sales
Audi Pune Jubilant Motor works
11.2021 - Current
Customer Relation Manager
VOLVO Flyga Auto Pvt. Ltd.
12.2019 - 10.2021
Assistant Customer Care Manager
Vidyut Motors
11.2017 - 11.2019
Senior Customer Relationship Executive
Deccan Honda BAFANA
05.2014 - 10.2017
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
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