Sneha Sathyanarayana

Agile Managed Services | BFSI

Tools and Technologies - Azure DevOps, JIRA, ServiceNow, Power BI

• Spearheaded flawless Agile transformation, attaining full implementation within 9 months. This resulted in remarkable 100% SLA achievement, notable 92% velocity enhancement, and impressive 97% reduction in backlog.
• Effectively deployed AI-Assist and Automated test framework, revolutionizing operations.
• Instrumental in driving consistent 20% revenue growth each quarter, securing upfront contract renewals for 2 consecutive years.

Digital transformation | E-Commerce

Tools and Technologies - Azure DevOps, Power BI, REST-API, Kubernetes, Docker

• Led 8-member digital transformation initiative for prominent Canada-based automobile parts manufacturer, overseeing end-to-end process of planning, development, testing, and deployment for both mobile and web applications.
• Effectively coordinated remote teams spanning India, Malaysia, and USA.
• Conducted thorough feasibility analyses and delivered two AWS-deployed web services within challenging timeframe of 3 months, culminating in successful prospect conversions.
• Developed Kanban boards for seamless work distribution and KPI dashboard for CXO level business reporting using Power BI.

Big Data | Cloud Analytics and Security Broker (CASB)

Tools and Technologies - JIRA, Confluence, SQL, MongoDB, Jenkins, AWS Glu, Hadoop, Kafka, REST-API, micro-services architecture, SSO – SAML, One Login

• Reinstated based on stellar track record as top performer for four consecutive years, appointed as Customer Engineering Lead.
• Provided production support, conducted quality assurance of micro-services architecture, and played pivotal role in agile transformation efforts.
• Successfully cleared backlog of over 1000 customer-found defects within three quarters, resulting in remarkable 65% increase in efficiency and achieving impressive 90% customer retention rate.
• Managed main releases, point releases, and hot fixes by implementing effective effort estimation, sprint planning, and scrum management techniques.
• Developed Kanban boards and interactive dashboards in JIRA, enabling transactional drill-down for monitoring burn-down rates.
• Collaborated closely with Product Owners to create adoption reports, applying lean principles that led to notable 20% product optimization.

Big Data | Cloud Analytics and Security Broker (CASB)

Tools and Technologies - JIRA, Confluence, SQL, MongoDB, Jenkins, AWS Glu, Hadoop, Kafka, REST-API, micro-services architecture, SSO – SAML, OneLogin

• Previously SkyHigh Networks Inc., pioneering cloud security startup acquired by McAfee in 2018. Oversaw team of 7 as Subject Matter Expert in Quality Assurance.
• Contributed to comprehensive testing of Cloud Analytics dashboards, encompassing data processing and tokenization.
• Executed data skewing on extensive unstructured datasets through Hadoop Map-Reduce and Kafka workflows.
• Conducted rigorous testing of intricate algorithms and diverse data models.
• Additionally, validated data reports by executing complex SQL queries and engineered REST API robot automation framework.