Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sneha Sawant

Pune

Summary

Results-driven Fulfilment Analyst with 5+ years of experience across order management, customer service, and operations support. Proven ability to optimize workflows, improve order accuracy, and coordinate effectively with cross-functional teams and vendors. Strong analytical mindset with hands-on experience in reporting, inventory tracking, and process improvement. Known for reliability, clear communication, and consistently delivering high-quality service in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Analyst-Fulfillment

Sakon
Pune
03.2023 - Current
  • Manage fulfilment operations for multiple clients simultaneously by prioritizing workflows and allocating time blocks, ensuring on-time delivery.
  • Coordinate with the vendor and internal fulfilment teams to resolve order discrepancies and prevent delays.
  • Improved order turnaround time by implementing streamlined order processing and follow-up mechanisms.
  • Maintain accurate documentation of all transactions to support compliance,audits and reporting needs.
  • Train and onboard new team members on order management processes,improving team efficiency and consistency.

Customer Service Executive

Indigo Airlines
Mumbai
06.2019 - 02.2022
  • Managed ticket sales, cash handling, and end-of-day reconciliations with high accuracy.
  • Delivered clear, accurate, and timely information to customers using appropriate service channels.
  • Resolved customer complaints efficiently by offering suitable solutions within defined service timelines.
  • Demonstrated strong multitasking and decision-making skills in high-pressure airport operations.
  • Consistently exceeded customer service expectations by proactively assisting passengers.

Education

Bachelor of Commerce - Accounting And Finance

S.N.D.T Women's University SCB College of Commerce
Mumbai
07-2018

Skills

  • Order & Fulfilment Management
  • Process Improvement & SOP Compliance
  • Vendor & Stakeholder Coordination
  • Inventory Tracking & Reporting
  • Customer Experience Management
  • Time & Priority Management
  • Team Training & Knowledge Sharing
  • MS Excel (VLOOKUP, Pivot Tables), MS Office

Timeline

Analyst-Fulfillment

Sakon
03.2023 - Current

Customer Service Executive

Indigo Airlines
06.2019 - 02.2022

Bachelor of Commerce - Accounting And Finance

S.N.D.T Women's University SCB College of Commerce
Sneha Sawant