SNEHA SHETTAR
Bengaluru
Summary
Multi-talented Senior Manager well-versed and highly effective at developing, executing and directing key improvements to enable business enhancements and growth. Visionary leader with solid success leading business operations toward growth.
Overview
13
13
years of professional experience
Work History
Senior Manager, Business Operation Services
Advarra
Bangalore
03.2023 - Current
- Orchestrated the management of a 15+ member team overseeing various company services
- Successfully led various services in the organization, fostering cross-selling opportunities and ensuring overall customer satisfaction
- Established strong relationships with clients, actively working on customer retention and expanding service offerings
- Implemented and led successful CTMS projects, contributing to enhanced operational efficiency
- Oversaw budget development services (per patient costs) for sites, ensuring financial viability
- Headed the BOS analyst team, implementing quality measures for an improved customer experience.
Manager, Business Operation Services
Advarra
Bangalore
09.2019 - 03.2023
- Managed an 8-member team, focusing on service delivery and client satisfaction
- Spearheaded Coverage Analysis services, consistently meeting or exceeding client expectations
- Led successful implementation projects for CTMS, contributing to increased customer loyalty
- Developed and conducted training on coverage analysis, showcasing expertise to clients
- Contributed to business development initiatives, crafting documents and providing strategic support.
Team Lead, Business Operation Services
Advarra
Bangalore
03.2017 - 09.2019
- Supported the development of clinical research services to enhance research effectiveness
- Leveraged expertise in Advarra’s Clinical Trial Management Software (CTMS) for designing calendars, budgets, and financials
- Maintained high-quality standards and met customer SLAs consistently
- Played a key role in process development and improvement
- Independently resolved customer-reported issues, ensuring seamless service delivery.
Associate, Business Operation Services
Advarra
Bangalore
03.2015 - 03.2017
- Collaborated with the reporting manager to ensure high-quality calendar, budget, and financial designs
- Utilized internal case management software for efficient tracking and completion of assignments
- Actively participated in team meetings, contributing insights to improve service delivery.
Data Curator, Analyst for Bioinformatics
Genbios
Bangalore
01.2012 - 11.2013
- Executed various projects involving curation and analysis, showcasing expertise in data management
- Curation of biological data for in-house databases, contributing to the growth of data-driven decision-making processes.
Lecturer
College of Horticulture, Bagalkot
Bagalkot
09.2010 - 01.2012
- Delivered lectures on bioinformatics to horticulture major students, showcasing strong communication and teaching skills.
Education
St Aloysius College, Mangalore
08.2006
Basaveshwar Science College, Bagalkot
06.2003
Basaveshwar Science College, Bagalkot
03.2001
St Anne’s Convent High school, Bagalkot
01.2000
Skills
- Leadership
- Client Relationship Management
- Strategic Planning
- Business Development
- Team Collaboration
- Problem-Solving
- Customer Focus
- Process Improvement
- Time Management
- Technical Proficiency
- Resource Allocation
- Adapt to new situations and scenarios quickly
- Cross-Functional Collaboration
- Possess great presentation and communication skills
- Software: MS Word, Excel, Power point
- Partnership Development
Personal Information
- Father's Name: Kumar M Shettar
- Spouse's Name: Abhishek Devanagi
- Date of Birth: 06/08/85
- Nationality: Indian
- Marital Status: Married
Areas Of Interest
- Clinical Operations
- Clinical Research
- Medical Writing
- Pharmacovigilance
- Clinical Data Management
- Regulatory affairs
Languages
English, Hindi, and Kannada
Disclaimer
I hereby declare that the information given above is correct to best of my knowledge.
References
Available on request
Timeline
Senior Manager, Business Operation Services
Advarra
03.2023 - Current
Manager, Business Operation Services
Advarra
09.2019 - 03.2023
Team Lead, Business Operation Services
Advarra
03.2017 - 09.2019
Associate, Business Operation Services
Advarra
03.2015 - 03.2017
Data Curator, Analyst for Bioinformatics
Genbios
01.2012 - 11.2013
Lecturer
College of Horticulture, Bagalkot
09.2010 - 01.2012
St Aloysius College, Mangalore
Basaveshwar Science College, Bagalkot
Basaveshwar Science College, Bagalkot
St Anne’s Convent High school, Bagalkot
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