Sneha Singh
Gurugram,HR
Summary
Proven Dispute and Fraud Analyst with a track record of significantly reducing fraud at American Express through advanced transaction monitoring and critical thinking. Excelled in dispute resolution and fraud detection, enhancing customer satisfaction and internal controls. Skilled in both verbal and written communication, consistently achieving and surpassing sales and service targets.
Overview
8
8
years of professional experience
Work History
Dispute and Fraud Analyst
American Express
08.2019 - Current
- Reduced instances of fraud by implementing comprehensive monitoring and reporting systems.
- Leveraged analytical skills to identify patterns indicative of organized crime or other sophisticated attacks against the customers'' interests.
- Collaborated with cross-functional teams to develop robust strategies against emerging fraud schemes.
- Assisted clients with resolving disputes effectively, minimizing negative impact on their accounts and overall experience.
- Provided training and support to new team members, ensuring thorough understanding of company policies and procedures related to fraud prevention.
- Enhanced the efficiency of fraud detection tools by refining risk parameters and thresholds.
- Improved chargeback rates by proactively addressing potential disputes through targeted outreach efforts.
- Streamlined dispute resolution processes for improved customer satisfaction and timely resolutions.
- Established effective communication channels between relevant stakeholders during high-profile cases, ensuring all parties remained well-informed of progress and outcomes.
- Strengthened internal controls by recommending policy updates based on observed patterns and vulnerabilities.
Sales Executive
Aranya Tours And Travel
01.2018 - 07.2019
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Established and maintained positive relationships with vendors to determine product availability and quality.
Revnue Executive
Fareportal
01.2016 - 12.2018
- Collaborated with back-office team members to facilitate seamless business execution.
- Boosted team productivity by providing comprehensive training, mentorship, and performance evaluations.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
Education
MBA - Human Resources Management
Symbiosis Centre For Distance Learning
01.2012
Bachelor of Arts -
Punjab University, Chandigarh
01.2009
Skills
- Transaction monitoring
- Investigation techniques
- Dispute Resolution
- Verbal and written communication
- Fraud Detection
- Attention to Detail
- Critical Thinking
Timeline
Dispute and Fraud Analyst
American Express
08.2019 - Current
Sales Executive
Aranya Tours And Travel
01.2018 - 07.2019
Revnue Executive
Fareportal
01.2016 - 12.2018
MBA - Human Resources Management
Symbiosis Centre For Distance Learning
Bachelor of Arts -
Punjab University, Chandigarh
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