Sneha Singh

● Working with a team of more than 20 people and helping them with process and workflow related queries and assigning tasks on monthly basis.

● Monitoring and improving team metrics on SLAs, quality score, utilization, RCA, CSATs.

● Imparting training and mentoring team members to drive key initiatives and technological sensitivity.

● Handling large data sets, sort, cleanse and analyse data for large and complex queries using SQL and other tools.

● Handling key accounts (like Target and Amazon) along with other for end to end data management.

● Perform product data optimization across major shopping engines such as Google Shopping, Bing, Connexity (Shopzilla), Shopping.com and others.

● Researching and identifying methods and tools for process improvement, lead time minimization, quality assurance etc.

● Enabling data-driven decision making, translate data sets into actionable insights, recommendations and reports.

● Coordination with stakeholders implementing feed and account level changes, understand data, present to management and find and highlight anomalies.

• Mentored junior analysts, fostering professional development while enhancing overall team performance.
• Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
• Improved company efficiency with the development of key performance indicators and tracking metrics.
• Provided expert advice for senior management, contributing to informed decision-making and strategic planning.

Worked in Feed management, handling multiple clients for Google

• Demonstrated strong problem-solving abilities while troubleshooting issues related to data integrity or system inconsistencies.
• Provided support during internal audits by promptly supplying requested information as needed.
• Evaluated methods and made appropriate changes to increase productivity and decrease turnaround time to accomplish desired output.
• Presented complex analytical findings in a clear, concise manner, enabling effective communication with various departments.