Sneha Soman
Ahmedabad
Summary
To make a positive impact in my field of activity,
leading to organizational & personal growth by creative application of my knowledge, personal skills & professional dexterity. Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Leader
IMS People Possible
Ahmedabad
10.2023 - 09.2024
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Created training materials and conducted group trainings on new processes or procedures.
- Assisted in the preparation of documents and materials for meetings, conferences, and presentations.
- Drafted letters, memos, reports, meeting minutes, spreadsheets, and other documents as needed.
Senior Recruitment Consultant
QX Global Group Pvt. Ltd.
Ahmedabad
06.2022 - 08.2023
- Email monitoring, managing the entire team onshore and offshore, and allocating tasks equally.
- Managing all the Excel master files and updating them on a daily basis.
- Applying for clearance to Healthier Business, validation of clearance.
- All compliance-related work - Chasing documents, uploading them on the portal, and validating all documents.
- Reference chasing, scheduling interviews, and assessing the interview assessment post-interview.
- Outbound calls done for rejected candidates, convincing them to rejoin. Handling Referrals of nurses, Authorizing the refer-a-friend bonus amount.
Customer Service Representative
Advantmed India LLP Pvt. Ltd.
Ahmedabad
09.2020 - 03.2022
- Provides health assessment to insurance members, quality improvement, and risk adjustment solutions that increase accuracy and improve quality to drive better outcomes.
- Booking shifts for members and uploading availability of nurses on the portal. Scheduling appointments for members with nurse practitioners according to their convenience.
- Providing handholding throughout the recruitment process for nurse practitioners.
- Working 24/7 on the nurse practitioner helpdesk in order to provide a quick and end-to-end solution.
Junior Recruiter
IMS People Possible
Ahmedabad
12.2019 - 06.2020
- Outsourcing and recruiting doctors and nurses throughout the globe. Worked with NHS and NHSP.
- Created job postings on internal and external websites, as well as social media platforms.
- Sourced passive candidates through networking and outreach activities.
- Developed relationships with multiple trusts, consultants and doctors to identify potential talent pools for current or future openings.
Counselor and Trainer
Bundl Technologies Pvt. Ltd. (Swiggy)
Ahmedabad
10.2017 - 10.2019
- Training delivery executives on earning good incentives, how to use Google Maps, and the company application. How to apply for leaves and how to make a request for any amenities.
- Counseling them to build good communication skills, the reputation of the company, and training them in how to deal with customers.
Education
Diploma In Airport Management - Aviation Management And Operations
Aerostar Jet Training Academy
Ahmedabad12-2017
Bachelor of Commerce -
Rajabhai College Of Commerce & Economics
Gandhidham07-2015
Diploma in Computer Operator & Programming Assistant - Computer And Information Sciences
Industrial Training Institute
Gandhidham08-2014
High School Diploma -
Mount Carmel High School
Gandhidham06-2014
Skills
- Client Service
- Team Management
- Coaching And Leading Team Meetings
- Documentation And Reporting
- Key Performance Indicators Driven
- Employee Engagement
- Customer Service
- Employee Development
Certification
- High Performance Team Leader Certificate – IMS People Group
- Certificate of Participation in High Gear Performance Training for Leadership - Becky Booker
Languages
Malayalam
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2
Gujarati
Intermediate (B1)
B1
Sindhi
Elementary (A2)
A2
Kutchi
Elementary (A2)
A2
Interests
- Art & Crafts
- Painting
- Singing
- Binge Watching
- Reading Books
Timeline
Team Leader
IMS People Possible
10.2023 - 09.2024
Senior Recruitment Consultant
QX Global Group Pvt. Ltd.
06.2022 - 08.2023
Customer Service Representative
Advantmed India LLP Pvt. Ltd.
09.2020 - 03.2022
Junior Recruiter
IMS People Possible
12.2019 - 06.2020
Counselor and Trainer
Bundl Technologies Pvt. Ltd. (Swiggy)
10.2017 - 10.2019
Diploma In Airport Management - Aviation Management And Operations
Aerostar Jet Training Academy
Bachelor of Commerce -
Rajabhai College Of Commerce & Economics
Diploma in Computer Operator & Programming Assistant - Computer And Information Sciences
Industrial Training Institute
High School Diploma -
Mount Carmel High School
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