SNEHA SUDHIR

Customer Insights & Content Optimization

• Represented the documentation team in Monthly Customer Insights Review (MICR) meetings, analyzing community engagement and key performance indicators.
• Collaborated with product teams to translate customer feedback into actionable content improvements, enhancing usability and relevance.
• Leveraged Unified User Feedback (UUF) and MVP sessions to identify pain points and optimize documentation for end-users.

Documentation Management and Usability

• Managed version control monikers for Azure Migrate, ensuring accurate content targeted across product versions.
• Improved content usability and navigation by implementing zone pivots and tab structures, enhancing accessibility and technical guidance.

Team Leadership & Process Enhancement

• Mentored team members on content creation best practices, establishing editorial workflows to maintain consistency, clarity, and accuracy.
• Monitored content performance using Power BI, providing actionable insights that informed continuous process improvements.
• Implemented AI-assisted tools such as GitHub Copilot and Linter to accelerate documentation quality and efficiency.
• Enhanced content using SEO techniques to improve rankings and traffic to the articles.

Responsibilities

• Developed and executed comprehensive content strategies for various Microsoft products.
• Collaborated with cross-functional teams to enhance user experience in digital content.
• Mentored junior content developers, fostering skill development and knowledge sharing.
• Conducted thorough content audits to identify improvement areas and optimize delivery.
• Led development of comprehensive content strategies to enhance user engagement across digital platforms.
• Collaborated with cross-functional teams to align content initiatives with business objectives and user needs.
• Conducted thorough research and analysis to ensure content accuracy and relevance in technology trends.
• Mentored junior content developers, fostering skill development and adherence to best practices in content creation.

Content Development & Release Management

• Led content development for Azure Migrate and Azure Automation, authoring and reviewing documentation across all release stages (private preview, public preview, GA).
• Ensured accuracy, clarity, and customer-centric focus in all technical content delivered.

Team Onboarding & Mentorship

• Onboarded and guided new hires, providing hands-on training and technical support to strengthen team capabilities.
• Facilitated knowledge transfer and promoted best practices in technical writing and documentation processes.

Quality Assurance & DevOps Collaboration

• Maintained high standards of documentation quality and consistency, ensuring proper hygiene of DevOps work items.
• Delivered constructive peer and leadership review feedback, contributing to process improvement and adherence to organizational standards.

• Project Documentation & Guide Development
• Developed DIY guides, user manuals, and deployment guides for projects including VIKAS, Sangam, FarmBeats, and Azure Health Data Workbench, ensuring clarity and usability for end users.
• Training & Instructional Materials
• Created comprehensive training videos, product presentations, and “How To” documentation for both web and mobile platforms, enhancing user adoption and onboarding.
• Stakeholder Collaboration
• Collaborated effectively with multiple stakeholders throughout the documentation lifecycle, incorporating feedback and aligning deliverables with project objectives.
• Responsibilities

• Created user, installation, and reference guides for APTRA Advance NDC using Adobe FrameMaker.
• Managed documentation tasks using JIRA and maintained version control through SVN.
• Published client-facing deliverables and customized content for various clients.