Sneha Suman

• Increased collections by 25% by repayment plans that are feasible for both parties, considering debtor's financial situation and company's policies with FDCPA Act.
• Effectively communicated with customers via phone, email, and chat support, achieving a 95% satisfaction rating, resolved technical issues by reducing average resolution time by 30%.”

• Proactively contacted potential leads via phone, email to promote services and generate leads, resulting in a 20% increase in sales within the first six months.
• Managed a pipeline of leads and opportunities using CRM software- Lead square, ensuring accurate tracking and timely follow-up.

Coordinated efforts in the family business between IT to an integrated billing system and business units to ensure smooth system upgrades aligned with increasing efficiency of store by 40%.

• Optimized profit sharing percentage of products conducting cost-benefit analyses of proposed changes.

• Assisted HR team with recruitment processes, including job postings, resume screening of professors, and scheduling interviews, supported employee onboarding and orientation programs.

Assisted in conducting audits of financial statements for diverse clients, ensuring compliance with auditing standards and regulatory requirements.