Accomplished Senior Associate at Cognizant, adept in process improvement and team leadership, significantly enhanced operational efficiency and client satisfaction. Leveraged strong problem-solving and communication skills to mentor juniors and streamline workflows, achieving notable time savings and productivity gains. Excelled in fostering cross-functional collaboration and driving high-quality project deliverables.
Hi, I’m
Sneha Sunketa
Hyderabad
Summary
Overview
14
years of professional experience
Work History
Cognizant
Senior Associate
12.2021 - Current
Job overview
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
- Trained and supported new team members, maintaining culture of collaboration.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
- Identified potential risks to develop mitigation plans and minimize impact on project timelines.
- Increased client satisfaction through thorough analysis of project requirements and delivering high-quality results.
- Analyzed customer data to identify trends and anticipate customer needs.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Completed daily logs for management review.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Increased customer service success rates by quickly resolving issues.
- Proofread and edited documents for accuracy and grammar.
- Trained and supervised employees on office policies and procedures.
GlobalLogic
Senior Analyst
06.2017 - 08.2019
Job overview
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Improved company efficiency with the development of key performance indicators and tracking metrics.
- Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
- Created dashboards to monitor and track key performance indicators.
- Created data models to support decision-making processes.
- Provided technical support for troubleshooting analytics and reporting issues.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Generated ad-hoc reports to evaluate specific business requirements.
- Generated standard and custom reports to provide insights into business performance.
- Designed and developed data pipelines to acquire, clean and process data.
Teleperformance
Senior Analyst
12.2010 - 05.2017
Job overview
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Collaborated with stakeholders to identify business needs and data sources.
- Improved company efficiency with the development of key performance indicators and tracking metrics.
- Implemented business intelligence solutions to increase operational efficiency.
- Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
- Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
Education
Sridevi Women's Engineering CollegeHyderabad
Bachelor Of Technology from Information Technology
University Overview
Skills
- Training and mentoring
- Performance monitoring
- Team leadership
- Team supervision
- Project coordination
- Customer service
- Decision-making
- Attention to detail
- New hire training
- Process improvement
- Cross-functional teamwork
- Issue resolution
- Work Planning and Prioritization
- Customer interaction
- Project reporting
- Management support
- Courteous and professional
- Preparing reports
- Performance improvement
- Performance evaluations
- Policy implementation
- Production support
- Problem-solving
- Verbal and written communication
- Issue troubleshooting
- Meeting scheduling
Timeline
Senior Associate
Cognizant
12.2021 - Current
Senior Analyst
GlobalLogic
06.2017 - 08.2019
Senior Analyst
Teleperformance
12.2010 - 05.2017
Sridevi Women's Engineering College
Bachelor Of Technology from Information Technology
Similar Profiles
Vaishali GuptaVaishali Gupta
Programmer Analyst at CognizantProgrammer Analyst at Cognizant
Ben Christopher PeralesBen Christopher Perales
Senior Process Executive at CognizantSenior Process Executive at Cognizant
Sudharsan SSudharsan S
Developer at CognizantDeveloper at Cognizant