SNEHA U

Claimed refunds on duties for imports that were subsequently exported, destroyed, broken or repaired items by analyzing regulatory and compliance obligations in accordance with drawback categories based on Manufacturing or Unused substitution.

• Learnt Drawback process, streamlining operations while ensuring compliance with international trade regulations and internal policies.
• Led Duty Drawback team to consistently exceed performance targets and generate substantial profits for the firm by meeting with members to understand goals and recommend solutions to fit specific needs.
• Developed and executed strategic plans to enhance process efficiency, resulting in a [33%] reduction in processing times, saving 1 HC and increased accuracy.
• Managed BOT project by visiting U.S. for business meetings and brainstorming automation processes to upgrade the BOT. Collaborated with management to clarify requirements and expectations for effective implementation of new updates in India while demonstrating strong leadership and strategic planning.
• Prepared and submitted duty drawback claims by analyzing import/export data to ensure accurate and complete documentation, including invoices, shipping records, and customs declarations for eligible goods.
• Coordinated with internal classification and tech teams, and external partners, effectively addressing issues while maintaining clear communication to facilitate seamless operations.
• Established tracking mechanisms and generated reports on claim status for Weekly Business Reviews (WBRs) and Quarterly Business Reviews (QBRs) to provide insights for continuous improvement.
• Liaised with funding sources to identify and remove roadblocks to business funding and Created detailed reports for management outlining trading activities, performance metrics, and areas for improvement or optimization.

Qualifying beneficiaries and determining whether a distributed benefit remains, when notified of the death of a record keeping client's current or former employee.

• Process benefits across various products i.e
• Define benefits, define contribution and health & welfare (DB/DC and HW)
• Ensure that survivor benefits are processed accurately adhering the standard processes/tools and within expected turnaround times
• Established high collaboration with clients, vendors and cross-functional teams for successful processing of cases within the 5 Business days SLA
• Demonstrate subject matter expertise in day-to-day issues, client escalations, new hire training and coaching the team members
• Lead continual improvements to resolve the 50% of the process gaps, errors and TAT improvements
• Payments quality checks to avoid Over-payment or Under-payment issue to the beneficiaries.

Execution of global trade compliance procedures and driving their continuous refinement, researching and analyzing regulatory obligations and executing compliance solutions that maximize global import/export efficiency.

• Driving a team analyzing to quantify the performance publishing scorecard of the associates and support in SLA management, consolidate data from businesses to build monthly reporting package.
• Experience on Product Certification in India and APAC region, ensuring that all export/import and trade compliance programs and activities comply with all applicable government laws and regulations in the US and APAC region, with experience in India Trade Compliance.
• KPI reporting, Documentation review and evaluate compliance data. Working on reports weekly/monthly business reviews by collecting, analyzing the data and evaluating potential strategy changes by deep understanding of statistics defining, tracking, and improving key metrics and communicating business trends to stakeholders
• Conducted root cause analysis (RCA) to create process flowcharts based on SOPs and error trends. Identified growth opportunities by coaching leading and mentoring the team on process improvements and evaluating training effectiveness.
• Delivered training and policy updates to 200 new hires, Co-ordinate, Coach and facilitating programs while designing materials and compiling reports to ensure compliance. Develop and maintain trade compliance process artifacts, driving automation of product allocation and audit processes with IT to eliminate manual errors and enhance compliance quality.
• Manual classification of a wide range of products in Amazon catalog using the Harmonized Tariff Schedule (HTS) of the US & Other countries like Canada, UK, Mexico & Communicate the assigned HTS to Stakeholders and Internal Supply chain team to ensure efficient Customs clearance of imported goods
• ADD program is responsible to protect company from incurring financial liabilities while importing certain products from specific countries
• Managed vendor performance to maximize profitability and achieve financial objectives and Communicate with customs brokers for their duty related queries
• Define, achieve, report and improved key performance metrics by 99.9%. Create, maintain and publish internal reports, duty-saving strategies, SOPs, and training documents while regularly communicating updates on classification and reviews changes to stakeholders.
• Onboarded the work orchestrator platform (Beagle Edith) for the ADD process, resulting in a 40% reduction in manual efforts and a 5% increase in TPH.