Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sneha Ugale

IT Process Analyst – Office 365 Admin & Asset/Inventory Management
Mumbai,MH

Summary

Detail-oriented ITIS Analyst with 6 years of experience in IT Service Management (ITSM), including incident, problem, and change management. Proven expertise in managing the full lifecycle of IT hardware/software assets, coordinating procurement, vendor relations, and maintaining inventory accuracy across Pan India. Skilled in first-level technical support, CRM-based ticketing systems, P2P cycle, GRN, and compliance auditing. Adept in deploying and managing Office 365. Strong analytical and troubleshooting skills with a focus on service delivery, continuous improvement, and aligning IT operations with business goals. ITIL knowledge applied to optimize IT workflows and support strategic objectives.

Overview

6
6
years of professional experience
1
1
Certificate

Work History

IT Process Analyst – Office 365 Admin & Asset/Inve

Digital Track Solution – Client: Tata Digital
06.2024 - Current

- Administer and maintain Office 365 environment including Exchange Online, SharePoint, Teams, OneDrive, and Azure Active Directory.
- Manage user accounts, license provisioning, mailbox configuration, and distribution groups via the Microsoft 365 admin center and PowerShell.
- Monitor and ensure endpoint compliance and policy enforcement using Microsoft Endpoint Manager.
- Handle software deployments, patch management, and updates across user devices.
- Manage end-to-end Asset & Inventory lifecycle including procurement, tagging, issuance, movement tracking, and retirement.
- Conduct regular inventory audits and reconciliation in alignment with ITAM standards.
- Coordinate with vendors for procurement, repairs, and AMC support across all IT assets.
- Maintain detailed and accurate hardware and software inventory databases using tools like Excel and internal ERP.
- Ensure compliance with organization’s IT policies and licensing agreements.
- Provide L1/L2 support and resolve service tickets using ITSM tools.

IT Process Analyst

Tata Business Hub
07.2022 - 05.2024

Experienced ITIS Analyst with comprehensive expertise in IT asset management, operations, and technical support across Pan India. Proficient in managing the full lifecycle of IT assets (hardware/software), including inventory control, procurement coordination, warranty/AMC tracking, and vendor management. Strong knowledge of P2P cycle, GRN, and invoice processing. Skilled in incident handling through CRM tools, hardware/software troubleshooting, and maintaining compliance through regular audits and reconciliations. Hands-on with Office365, Azure AD, MDM deployment, and ensuring endpoint security and SLA adherence. Known for ensuring operational accuracy, timely support delivery, and strategic reporting to leadership.



IT Planning Analyst

Bank Of Tokyo Pay Roll – Bigiota
12.2021 - 07.2022

Strategic Planning

IT Budgeting

Technology Evaluation

Project Management

Risk Management

Business Analysis

Vendor Management

Data Analysis

Change Management

Training and Development

Documentation

IT Service Management Coordinator

Client DHL Supply Chain - Hewlett Packard Enterprise Pay Roll – Aforeserve & Impact
02.2019 - 12.2021


IT Service Desk Management

Incident Management.

Problem Management

Service Level Management

IT Asset Management

Configuration Management

Education

Bachelor of Science -

D.G. Ruparel College of Arts, Science And Commerce
Mumbai
04.2001 -

MBA - Information Technology, Project Mangment

Bharati Vidyapeeth Deemed University
Pune
04.2001 -

Skills

IT Asset management

Certification

ITIL v4 Certified

Timeline

IT Process Analyst – Office 365 Admin & Asset/Inve

Digital Track Solution – Client: Tata Digital
06.2024 - Current

IT Process Analyst

Tata Business Hub
07.2022 - 05.2024

IT Planning Analyst

Bank Of Tokyo Pay Roll – Bigiota
12.2021 - 07.2022

IT Service Management Coordinator

Client DHL Supply Chain - Hewlett Packard Enterprise Pay Roll – Aforeserve & Impact
02.2019 - 12.2021

Bachelor of Science -

D.G. Ruparel College of Arts, Science And Commerce
04.2001 -

MBA - Information Technology, Project Mangment

Bharati Vidyapeeth Deemed University
04.2001 -
Sneha UgaleIT Process Analyst – Office 365 Admin & Asset/Inventory Management