Sneha Ugale

- Administer and maintain Office 365 environment including Exchange Online, SharePoint, Teams, OneDrive, and Azure Active Directory.
- Manage user accounts, license provisioning, mailbox configuration, and distribution groups via the Microsoft 365 admin center and PowerShell.
- Monitor and ensure endpoint compliance and policy enforcement using Microsoft Endpoint Manager.
- Handle software deployments, patch management, and updates across user devices.
- Manage end-to-end Asset & Inventory lifecycle including procurement, tagging, issuance, movement tracking, and retirement.
- Conduct regular inventory audits and reconciliation in alignment with ITAM standards.
- Coordinate with vendors for procurement, repairs, and AMC support across all IT assets.
- Maintain detailed and accurate hardware and software inventory databases using tools like Excel and internal ERP.
- Ensure compliance with organization’s IT policies and licensing agreements.
- Provide L1/L2 support and resolve service tickets using ITSM tools.

Experienced ITIS Analyst with comprehensive expertise in IT asset management, operations, and technical support across Pan India. Proficient in managing the full lifecycle of IT assets (hardware/software), including inventory control, procurement coordination, warranty/AMC tracking, and vendor management. Strong knowledge of P2P cycle, GRN, and invoice processing. Skilled in incident handling through CRM tools, hardware/software troubleshooting, and maintaining compliance through regular audits and reconciliations. Hands-on with Office365, Azure AD, MDM deployment, and ensuring endpoint security and SLA adherence. Known for ensuring operational accuracy, timely support delivery, and strategic reporting to leadership.

Strategic Planning

IT Budgeting

Technology Evaluation

Project Management

Risk Management

Business Analysis

Vendor Management

Data Analysis

Change Management

Training and Development

Documentation

IT Service Desk Management

Incident Management.

Problem Management

Service Level Management

IT Asset Management

Configuration Management