Sneha Uniyal
Project Analyst
New Delhi
Summary
Dynamic Project and Product Management professional with a strong focus on governance, regulatory compliance, and digital transformation. Proven ability to implement process improvements, manage product lifecycles, and foster stakeholder alignment across diverse global teams. Expertise in Agile, Scrum, and Hybrid methodologies consistently leads to measurable efficiency gains while ensuring strict adherence to regulatory standards. Committed to driving innovation and delivering results that align with organizational goals.
Overview
5
5
years of professional experience
6
6
Certifications
2
2
Languages
Work History
Project Analyst
GNA Strategy and Integration
05.2025 - Current
- Delivered process improvement initiatives, reducing reporting turnaround by 30% through MIS automation and workflow redesign.
- Implemented governance and regulatory frameworks ensuring 100% audit readiness.
- Partnered with compliance teams to close audit gaps, improving control effectiveness score.
- Effectively analyzed and implemented the regulatory and change management projects.
- Led phased analysis and upgrades in CHC articles improving internal usability.
- Fostered strong relationships with stakeholders.
- Efficiently cultivate stakeholder management.
- Tracked ongoing project advancement toward predefined milestones, reducing instances of missed deadlines.
- Worked on risk analysis and mitigation strategies.
- Facilitated cross-functional projects across global regions, accelerating decision-making by 20%.
- Monitored project progress against key performance indicators, adjusting strategies as needed to ensure success.
Corporate New Accounts Analyst
American Express
01.2022 - 04.2025
- Provide resolutions and set up new corporate accounts for the Singapore and Hong Kong (APAC) market.
- Supporting in internal and external audits.
- POC for audit groups in ORE and led Corrective Action Plans (CAPs)
- Supporting compliance partners by ensuring the regulations are met.
- Consistently maintaining high quality and metrics, with the highest GPQ award.
- Working on improvement plans and new projects to drive accuracy in setup.
- Validating SOPs and training materials by performing internal audits.
- Arrange and attend the project meetings for updates, and convey information to the leadership team.
- Raising concerns and questions to the respective teams to manage escalations and complaints.
- Perform privacy manual validation and quality assurance activities.
- Assess the adequacy of remediation activities, monitor through completion, and escalate past-due items.
- Analysis of data, and validation for aging analysis and MI analysis for further reporting and problem-solving.
- Independently managing client-level analysis and reporting for higher leadership.
- Regular data analysis of cycle time review, and presenting the data and resolution plans to higher leadership.
- Monitoring and supporting the team for daily inventory tracking.
- Collaborated with cross-functional teams to understand and absorb process improvement initiatives, best practices, and comprehensive reporting.
- Frequent connections and one-on-one discussions with higher leadership to understand the scope and big-bet analysis.
Dispute Analyst
American Express
08.2021 - 01.2022
- Worked on consumer and open card disputes, along with maintaining case time resolution and the best dispute resolution for the card members.
- Experience with merchant servicing, credit card fraud and risk issues.
- Led a project of pend reporting all the way through analysis and implementation.
- Part of the Triumph migration project training for colleagues and leaders.
- Single POC between remediation team and production resources
- Cross-trained and skilled in merchant disputes, high ROC, and fraud analysis.
- Participate in discussions to clearly articulate the issues and risks identified.
- Efficiently maintaining the quality, targets, as well as other metrics of the scorecard.
- Providing suggestions for improvements and samplings to ensure quality and the best-in-class customer experience.
- Contributing creative skills in EEAT and CEAT activities.
Online Strategist
Teleperformance
11.2020 - 08.2021
- Certified and worked for Google, profile of Restricted Vertical Checks, and Creative Excellence.
- Suggested creative ideas for work handling and records for time-saving work management.
- Carried out day-to-day activities accurately and efficiently.
- Increased customer satisfaction by resolving AdWords issues.
- Handled day-to-day running of Creative Excellence, ensuring high levels of productivity and progression.
- Maintained an excellent attendance record and on-time performance.
- Identified issues, analyzed information, and provided solutions to problems.
- Awarded and appreciated by the company for efficient and out-of-the-box efforts.
Education
Master of Science - Forensic Science
Delhi University
New Delhi, India01.2019
Bachelor of Science - Prosthetics And Orthotics
Delhi University
New Delhi, India01.2017
Skills
- Project and Product Management: Agile, Scrum, Waterfall, Hybrid Methodologies, Kanban, Lan, Product lifecycle management, Requirements Gathering, Backlog Prioritization, User Adoption Strategies
- Control and Compliance Expertise: Governance and Regulatory Projects, Risk Analysis, Audit Coordination, Compliance Partner Support, SOP Validation, Corrective Action Plans (CAPs)
- Technical and Analytical Skills: Microsoft Office, MIS reporting, Process Automation, Feature Enhancements, Digital Process Transformation
Certification
Project Management Professional
Accomplishments
- Highest GPQ award
- Above and beyond reward
- Quality Champion
- Behind the Scenes
- Academic Excellence Award in Graduation for constant top performance throughout the degree course
Interests
Learning new skills
Travelling
Reading self-help and motivational books
Making Story Doodles and Scribbles
Personal Information
- Father's Name: Mr. P.L. Uniyal
- Mother's Name: Mrs. Anita Uniyal
- Date of Birth: 1994-03-12
- Marital Status: Married
Timeline
Project Management Professional
09-2025
SAFE POPM
07-2025
CSPO
06-2025
Project Analyst
GNA Strategy and Integration
05.2025 - Current
Product Management
01-2025
Scrum Master
10-2024
Microsoft Excellence
05-2023
Corporate New Accounts Analyst
American Express
01.2022 - 04.2025
Dispute Analyst
American Express
08.2021 - 01.2022
Online Strategist
Teleperformance
11.2020 - 08.2021
Master of Science - Forensic Science
Delhi University
Bachelor of Science - Prosthetics And Orthotics
Delhi University
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