Sneha Upadhyay
Infosys
Hyderabad,Telangana
3
Languages
2
Certifications
2
years of professional experience
Data Analyst with SQL, Python, Power BI, Tableau, and Excel experience supporting global technology clients by analyzing 6 to 10 data sources per reporting cycle. Transforms raw data into dashboards with 98% to 99% accuracy, KPI reports, and clear business insights through data cleaning, data transformation, exploratory analysis, and root cause analysis. Brings a collaborative approach to cross-functional work, with a focus on data quality, reporting clarity, and decision support.
Work History
Technical Process Executive || Microsoft Process
1 Year 1 Month- Delivered advanced technical support to 100+ national and international clients monthly, resolving complex Microsoft issues through structured troubleshooting and root cause analysis.
- Analyzed support trends and case records, driving 20% improvement in process efficiency through continuous optimization and faster issue resolution.
- Provided secure remote support for Windows, Microsoft 365, Outlook, Teams, OneDrive, and Office applications, resolving 90%+ incidents within defined timelines.
- Maintained detailed technical case documentation to support consistent handoffs, issue tracking, and audit-ready service records.
- Collaborated with cross-functional teams on critical escalations, coordinating timely responses and clear technical updates.
Process Associate | Acting Subject Matter Expert | Genpact (Google Process)
1 Year- Reviewed 50-70 customer feedback items weekly to identify process improvements for Google client operations.
- Analyzed customer feedback data to improve service efficiency, contributing to a 20% gain in Google client operations.
- Managed end-to-end process activities while maintaining accuracy, quality standards, and client SLA compliance.
- Maintained data accuracy and monitored workflow performance using internal tools and process tracking systems.
- Supported team members as Acting SME by resolving process questions and keeping daily operations moving smoothly.
- Monitored process performance and identified operational gaps to improve day-to-day execution.
- Collaborated with internal teams to keep workflows aligned with client guidelines and quality expectations.
Education
Bachelor of Computer Application - Computer Science
- Relevant Coursework: Operating Systems, Java Programming, SQL, Networking, C, C++
- GPA: 75%
Senior Secondary - Science
- Physics, Chemistry and Math as main subjects; Information Practices as an additional subject.
- GPA: 82%
Higher Secondary - Matriculation
GPA: 89%
Skills
Data Analysis
Exploratory Data Analysis (EDA)
Data Cleaning
Data Transformation
Data Validation
Data Visualization
Trend Analysis
Root Cause Analysis
Descriptive Analytics
KPI Analysis
Power BI
Power Query
DAX
Dashboard Development
Interactive Dashboards
KPI Reporting
Business Intelligence
Slicers
Drill-down
Cross-filtering
SQL
MySQL
DBMS
SQL Joins
GROUP BY
HAVING
Aggregate Functions
Subqueries
Common Table Expressions (CTEs)
Window Functions
Data Retrieval
Python
Pandas
NumPy
Data Manipulation
Data Cleaning
Exploratory Data Analysis
Advanced Microsoft Excel
Pivot Tables
XLOOKUP
INDEX-MATCH
SUMIFS
COUNTIFS
Conditional Formatting
Excel Charts
Data Modeling
Relational Data Modeling
ETL
Fact & Dimension Tables
Data Relationships
Supervised Learning
Unsupervised Learning
Regression
Classification
Clustering
Model Evaluation
Certification
Introduction to Data Science
LANGUAGES
English
C2
Bilingual or Proficient
Hindi
C2
Bilingual or Proficient
Bhojpuri
C2
Bilingual or Proficient
Timeline
Technical Process Executive || Microsoft Process
Infosys
09.2025 - 10.2026Read More
Process Associate | Acting Subject Matter Expert | Genpact (Google Process)
Genpact
07.2024 - 07.2025Read More
Patliputra University
Bachelor of Computer Application from Computer Science
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CBSE
Senior Secondary from Science
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CBSE
Higher Secondary from Matriculation
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