Sneha Valambath
AVP, Technology Business Systems Consultant
Hyderabad
Summary
An Engagement Manager with 1.2 years of expertise in leading technology consulting projects and delivering customized digital solutions that drive business transformation. Skilled in managing cross-functional teams, building strong client relationships, and aligning technical strategies with business objectives. Proven ability to oversee the full project lifecycle, ensuring high-quality results. Passionate about driving client success, fostering long-term partnerships.
Overview
6
6
years of professional experience
5
5
Languages
Work History
Technology Business Systems Consultant, Engagement Manager
Wells Fargo India Solutions Pvt Ltd
03.2024 - Current
- Attend scheduled meetings with clients, including regular check-ins to discuss project status, deliverables, risks, and feedback.
- Communicate with the internal project team (consultants, developers, etc.) to ensure alignment on tasks and responsibilities.
- Oversee the entire lifecycle of business applications, from initial planning and development to deployment, maintenance, and eventual retirement.
- Responsible for facilitating the coordination of incident and problem management processes, ensuring timely resolution of incidents, tracking problem root causes, and collaborating with cross-functional teams to implement effective solutions and prevent recurrence.
- Co-ordinate with application teams with different Line of Businesses such as PDiLL (Production Data in Lower Levels), Records Management, Service Level Management, etc.
Incident Manager, Technical Associate
Genpact India Pvt Ltd
05.2023 - 03.2024
- Global communication of Priority 2,3 and 4 Incidents across infrastructure and applications
- Recognized and validated incidents assessing their impact on operations.
- Coordinating communication between relevant stakeholders to ensure timely and accurate information flow.
- Continuously monitoring the progress of Response and resolution efforts to assess the impact of the SLA breach on the services. Confirm the breach details as per the location and time zone including the nature of the breach and affected SLA metrics.
- Escalate the incident to higher management or specialized teams to notify the stakeholders about the SLA breach, providing clear and accurate information.
Systems Executive
Cognizant Technology Solutions India P.Ltd
12.2020 - 01.2023
- Helped clients with IT business solutions for their critical needs and managed high priority incidents and requests through cross-functional domain collaborations.
- Offered technical assistance to customers who are using software, hardware or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers.
- Supervised and audited the tickets created by the team on a day-to-day basis, trained new joiners in the team and guide them with process knowledge.
- Consistently exceeded expectations for customer satisfaction during high volumes.
Intern
ARK Logistics Services, PVT Ltd
05.2019 - 06.2019
- Participated in continuous improvement training, provided additional backup support for documentation.
- Efficiently performed assigned processes to meet the required daily logistics activity.
Education
BCom - International Business
Hindusthan College of Arts And Science
Coimbatore, India 04.2001 -
Skills
- Ms-Excel
- ServiceNow
- Time Management
- Client Facing Communication
- Risk Management
- Team Leadership
- Client Relationship Building
- Technical Competence
- Issue Identification and resolution
Timeline
Technology Business Systems Consultant, Engagement Manager
Wells Fargo India Solutions Pvt Ltd
03.2024 - Current
Incident Manager, Technical Associate
Genpact India Pvt Ltd
05.2023 - 03.2024
Systems Executive
Cognizant Technology Solutions India P.Ltd
12.2020 - 01.2023
Intern
ARK Logistics Services, PVT Ltd
05.2019 - 06.2019
BCom - International Business
Hindusthan College of Arts And Science
04.2001 -
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