Sneha Verma
Kharghar
Summary
Customer Success and Project Management expert with over 13 years of extensive experience across SaaS, Bioinformatics, and Infrastructure sectors. Demonstrated proficiency in orchestrating customer lifecycles, executing projects, fostering cross-functional collaboration, and driving strategic account growth.
Overview
16
16
years of professional experience
Work History
Manager – Customer Success
Indusface Pvt. Ltd.
08.2022 - Current
- Served as primary contact and strategic advisor throughout customer onboarding, scaling, and transformation phases.
- Managed relationships with assigned clients through strategic planning to enhance adoption and retention.
- Identified upsell and cross-sell opportunities, collaborating closely with Sales team to drive revenue and renewals.
- Conducted cadence and QBR meetings to align product usage with customer objectives.
- Partnered with Sales, Support, and Product teams to streamline service delivery and resolve escalations.
- Developed customer advocacy programs in collaboration with Marketing team for case studies and event speakers.
Customer Success Manager
Netplace Technologies
03.2018 - 08.2022
- Executed digital marketing strategies for "Brand Elevation" project across multiple platforms.
- Developed innovative data analysis and distribution methods to enhance stakeholder understanding.
- Facilitated knowledge transfer sessions and created thorough documentation per compliance standards.
- Managed client relationships to ensure comprehensive solution adoption and engagement.
- Converted client feedback into actionable product roadmaps in collaboration with product and marketing teams.
Technical Coordinator
HiMedia Laboratories Pvt. Ltd.
06.2014 - 11.2017
- Coordinated technical requirements for procurement and maintenance of equipment across teams.
- Managed industrial processes and programs to ensure smooth execution.
- Executed civil projects involving construction and planning of process plants and quality testing laboratories.
- Developed comprehensive documentation including WBS, project planning, scheduling, and execution.
- Oversaw vendor management activities, including repository maintenance, assessments, and negotiations.
Research Intern – Bioinformatics
IIT Bombay
12.2012 - 06.2013
- Explored 1.2 megabase AT-rich genome of Acanthamoeba polyphagia Mimi virus using computational approaches.
- Identified potential replication origin sites within the genomic data.
- Concluded that estimated positions may indicate non-canonical replication origins.
- Received IIT Bombay Research Internship Award for outstanding research contributions in 2012-13.
Technical Executive
Daksh Foundation
08.2009 - 06.2011
- Delivered trainings and lectures on Bioinformatics topics, including data retrieval and drug design.
- Conducted workshops on programming languages such as C and PERL at Sinhgad Institute and Bhavans College.
- Trained students and professionals in molecular modeling tools and bioinformatics software.
- Collaborated with Daksh Foundation for effective training sessions and workshops.
Education
M.Tech-Bioinformatics - Bioinformatics
Padmashree D. Y. Patil University
Navi Mumbai01-2013
B.Tech-Bioinformatics - Bioinformatics
Padmashree D. Y. Patil University
Navi Mumbai01-2009
HSC - SSC
Kendriya Vidyalaya
Navi Mumbai01-2005
Skills
- Project planning and scheduling
- Work breakdown structure
- Bill of quantities
- Vendor coordination
- Quality assurance
- Budget management
- AutoCAD proficiency
- MS Project expertise
- Microsoft Office Suite proficiency
- Employee onboarding
- Quarterly business reviews
- Customer retention strategies
- Cross-functional collaboration
- CRM tools expertise
- Strategic thinking skills
- Effective communication
- Training and documentation
References
- Dr. Vishal Warke, Director, HiMedia Laboratories, vwarke@himedialabs.com
- Dr. Kiran Kondabagil, Associate Professor, IIT Bombay, kirankondabagil@iitb.ac.in
Hobbies and Interests
- Running (Marathons)
- Trekking
- Badminton
- Basketball
- Music
Publications
- "Drug Resistance Analysis for Mycobacterium tuberculosis" – SBCADD-2012
- "Lysine as Weak Loser is a Gainer during Evolution" – ICIBS 2012
Certifications And Workshops
- Microarray Data Analysis – RASA Life Science Informatics
- Workshops on Computational Biology, Structural Bioinformatics, and CADD
- Participated in seminars by NCBS and national biotechnology events
Timeline
Manager – Customer Success
Indusface Pvt. Ltd.
08.2022 - Current
Customer Success Manager
Netplace Technologies
03.2018 - 08.2022
Technical Coordinator
HiMedia Laboratories Pvt. Ltd.
06.2014 - 11.2017
Research Intern – Bioinformatics
IIT Bombay
12.2012 - 06.2013
Technical Executive
Daksh Foundation
08.2009 - 06.2011
M.Tech-Bioinformatics - Bioinformatics
Padmashree D. Y. Patil University
B.Tech-Bioinformatics - Bioinformatics
Padmashree D. Y. Patil University
HSC - SSC
Kendriya Vidyalaya
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