Sneha Vibhakar Mote
Infra Managed Service Analyst
Pune
Summary
Proactive and skilled Cloud Support Engineer with 2.9 experience in technical support, specializing in storage and cloud technologies. Proven ability to provide exceptional customer support, resolve complex technical issues, and collaborate effectively with internal and external teams. Possess hands-on experience with networking protocols and tools, including DNS, SSL, and HTTP.
Overview
2026
2026
years of professional experience
2
2
Certifications
Work History
Volunteer
Rotaract Club of Latur Midtown
Infra Managed Service Analyst
Accenture
01.2023 - Current
- Delivered direct and exceptional technical support to enterprise customers, addressing and resolving a wide range of technical inquiries and challenges.
- Proactively Managed disaster recovery initiatives and successfully upgraded storage systems to newer versions.
- Handled and efficiently resolved high severity P1/P2 issues, including controller downtime and cybersecurity attacks.
- Applied a strong understanding of fundamental networking concepts, including DNS, SSL, and HTTP, to troubleshoot and resolve issues.
- Monitored storage environments using NetApp Active IQ/ OnCommand System Manager.
- Handled Incidents, change and problem management with ITIL processes.
Education
Bachelor of Science - Chemistry
Dayanand Science College
01.2023
Skills
Storage Technologies : Netapp, Pure, Synology
Certification
AWS Certified Cloud Practitioner (In Progress, Expected Dec 2025)
Accomplishments
Played key role in implementing DR (Disaster Recovery) Strategy.
Implemented and managed self-signed and CA-signed SSL/TLS certificates in Netapp Storage systems to ensure secure client server communication.
Successfully planned and executed storage firmware and software upgrades with zero downtime for business-critical applications.
Timeline
AWS Certified Cloud Practitioner (In Progress, Expected Dec 2025)
12-2025
Infra Managed Service Analyst
Accenture
01.2023 - Current
Volunteer
Rotaract Club of Latur Midtown
Bachelor of Science - Chemistry
Dayanand Science College
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