Sneha Vijay kumar

• Test Planning: Created test plans that outline testing strategies, goals, and objectives.

● Test Case Creation: Created comprehensive test cases based on functional, non-functional requirements, and technical specifications for software release; resulted in 40% fewer defects.

● Test Execution: Performed detailed test execution on mobile applications to validate functional requirements and ensure seamless end-user experience; improved app ratings by 0.5 stars and increased downloads by 25%.

● Bug Reporting and Tracking: Discovered 50+ high-severity software bugs and communicated the bugs with developers to resolve within 24 hours; reduced customer complaints by 70% and improved brand reputation.

● Regression Testing: Collaborated with the development team to identify and prioritize test cases; executed regression tests and identified critical bugs, reducing post-release issues by 50%.

● Test Documentation: Maintained test plans, test cases, and test scripts for a mobile-based product; increased test coverage to 95% and reduced post-release defects by 30%.

● Continuous Improvement: Analyzed user data and conducted usability testing, providing evidence-based feedback to the development team and driving a 20% increase in user engagement and retention.

● Collaboration: Collaborated with developers, project managers, and business analysts to achieve project objectives and ensure successful project outcomes.

• Managed 200+ patient files using Juvonno; handled billing for 15+ private insurance providers.
• Scheduled and confirmed 100+ appointments/month, improving clinic flow and wait times.
  

• Used Excel for inventory tracking and shipment logs
• Trained team members, coordinated logistics, and maintained 98% stock accuracy

• Delivered fast, high-quality service to 100+ customers/day, consistently exceeding service KPIs
• Managed up to 5 tasks simultaneously during peak hours while maintaining a 4.8/5 customer satisfaction rating
• Generated 20–35% upsell revenue in accessories and services in retail environments