Sneha Yadav
Front Desk Executive
Delhi
Summary
Driven Front Desk experienced highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
1
1
year of professional experience
4
4
Certifications
Work History
Front Desk Executive
Lagatar Infotainment Private Limited
10.2023 - 7 2024
- Handled confidential information securely by adhering to data privacy regulations and company protocols.
- Contributed to a positive work environment by effectively communicating with team members across departments.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Managed high call volumes, addressing inquiries and directing calls to appropriate departments.
Front Desk Executive
Viva Beauty Parlor
07.2019 - 03.2020
- Assisted guests with reservation modifications, cancellations, and special requests.
- Oversaw front desk operations with eye for parlor reputation, staff productivity, and operational efficiency.
Education
10th/ SSC -
Maa Shakuntala Inter College
Mau, UP2011
12th/ HSC -
Maa Shakuntala Inter College
Mau, UP2013
Bachelor's of Arts -
Mahatma Gandhi Kashi Vidyapeeth University
Varanasi, UP2017
Master's of Arts -
Mahatma Gandhi Kashi Vidyapeeth University
Varanasi, UP2019
Skills
Dedication and commitment towards clients and the company
Certification
Stress management and scale development -1 day seminar, 2018-01-01
Languages
English
Hindi
Personal Information
- Father's Name: Late Ramanand Yadav
- Date of Birth: 07/01/96
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
- Religion: Hindu
Disclaimer
I hereby declare that all the statements mentioned above are true and correct to the best of my knowledge and belief.
Hobbies
- Reading Books
- Painting
- Listening to Music
Timeline
Front Desk Executive
Lagatar Infotainment Private Limited
10.2023 - 7 2024
Front Desk Executive
Viva Beauty Parlor
07.2019 - 03.2020
10th/ SSC -
Maa Shakuntala Inter College
12th/ HSC -
Maa Shakuntala Inter College
Bachelor's of Arts -
Mahatma Gandhi Kashi Vidyapeeth University
Master's of Arts -
Mahatma Gandhi Kashi Vidyapeeth University
Stress management and scale development -1 day seminar, 2018-01-01
Suicide prevention, 2019-10-10
Rorschach ink blot test and IQ testing, 2019-02-27
3 months computer concept course, 2021-01-01
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