SNEHAJIT DAS
Durgapur,West Bengal
Summary
Highly skilled Customer Service Executive with 2+ years of experience in blended processes working with MNC's, including handling both inbound and outbound calls, live chat, and email support. Demonstrated ability to resolve customer issues efficiently and enhance customer satisfaction. Possesses basic technical programming knowledge, which aids in troubleshooting and understanding customer technical issues. Proven track record of building strong customer relationships, providing excellent service, and contributing to team goals. Seeking to leverage expertise in a dynamic role that values both customer service and technical acumen.
Overview
3
3
years of professional experience
Work History
Sales Associate
Freelance
09.2023 - Current
- Mastered product knowledge to provide accurate information during 50+ daily cold calls, elevating customer trust and driving a 5% increase in follow-up inquiries.
- Led a customer outreach initiative that identified and resolved pain points for multiple clients, securing repeat business and referrals.
- Expanded the customer database by 30% through proactive cold calling and relationship building.
Customer Support Specialist (Remote)
REVOLUT
02.2023 - 06.2023
- Implemented and adapted solutions for customer complaints, requests on chat
- Regularly update customer information in company database.
- Provided primary customer support to internal and external customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction, handling about 60-70 chats per day on average.
- Maintained and managed customer files and databases.
- Answered constant flow of customer chats with minimal wait times.
Customer Support Specialist (Remote)
TTEC India
10.2021 - 02.2023
- Handle high volumes of customer calls, chats and emails approximating to more than 50 in volume on average along with various other request.
- Report anomalies and terms and conditions infringements.
- Performed financial audits and other website audits.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
Education
Bachelor of Technology - Mechanical Engineering
Sanaka Educational Group Trust of Institutions (SETGOI)
Durgapur, West Bengal07.2021
Diploma - Automobile Engineering
Raiganj Govt. Polytechnic
Uttar Dinajpur, West Bengal07.2018
Skills
- Active listening skills
- Patient & Empathetic
- Mufti-tasking abilities
- Fluent with Zendesk & CRM Software Proficiency
- Performed financial web audits as side projects
- Basic knowledge of C, JAVA, JavaScript, HTML, CSS, Links, API
- Staff Training
- Customer Response
- Microsoft office
- Ticket Management
- Online Chat
- Report Creation
- Documentation
- SLA
Languages
Bengali
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
English
Advanced (C1)
Timeline
Sales Associate
Freelance
09.2023 - Current
Customer Support Specialist (Remote)
REVOLUT
02.2023 - 06.2023
Customer Support Specialist (Remote)
TTEC India
10.2021 - 02.2023
Bachelor of Technology - Mechanical Engineering
Sanaka Educational Group Trust of Institutions (SETGOI)
Diploma - Automobile Engineering
Raiganj Govt. Polytechnic