Summary
Overview
Work History
Education
Skills
Certification
Languages
Employee
Timeline
Generic

Snehal Desai

Pune

Summary

Excellent reputation for resolving problems and improving customer satisfaction. Excellent capabilities to adapt and learn new technologies, ensuring continuous growth of skills. Strong communication skills and abilities to work under pressures with reputation of unwavering accuracy, credibility and integrity. An energetic team player, enthusiastic and a self-motivated personality with focus to grow with the business whilst consistently developing skills. Have strong communication skills when interacting with all levels of the organization starting with senior leadership down to the team members.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Process Specialist

Infosys BPM LTD
03.2014 - Current
  • Enhanced financial decision-making capabilities by providing timely, accurate information to management through regular performance reports
  • Supported department objectives by participating in cross-functional projects with other departments as needed
  • Dealing with Vendor to get Quality profiles for Project
  • External Subcontractor management System is one stop shop for all details related to subcontractor
  • This system deals with raising a request, get resumes from vendors, select the candidate, PO creation, Margin calculation and approval and release of the PO
  • Performed quality audit all transaction of transfer and purchase request
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
  • Communicated with clients and management to provide status updates to team
  • Followed quality standard and procedure to minimize errors and maximize customer satisfaction
  • Documented all work and keep in permanent record
  • Investigated and resolved customer complaints through email to customer satisfaction
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
  • Responsible for End to End invoice handling & documentation
  • Ensure that all stakeholders (both internal & external) are effectively managed & query resolved with satisfaction
  • Ensure overall process meets and adheres to standards set by client
  • Preparing issues tracker, action on corrective & preventives measures, process improvement
  • Maintaining and arrange invoices
  • Team handling
  • Handling Vendor call regarding payment queries
  • Assist in month end closing and other activities as and when required
  • Located and resolved problems with team production and performance to maintain consistent quality levels
  • Kept accurate and detailed records of personnel progress and productivity
  • Managed staff training and supervision
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance
  • Familiar with Service Now, Unitrax, CFM, R Term, Liivelink
  • Execute routine tasks such as service requests, transaction queries etc
  • Worked on administrative task such as distribution collecting filling etc
  • Within service level agreement
  • Worked on purchase request as per information provided
  • Worked on redemption request as per information provided
  • Worked on account creating for as per client instruction
  • Executes transaction processing to meet quality standards to ensure adherence to process steps

Education

Bachelor of Computer Applications -

Tilak Maharashtra University
Gadhinglaj, Maharashtra, India

Skills

  • Self-confidence
  • Quick Learner
  • Multi-tasked complex Work Environment
  • Confidential and Professional
  • Highly Analytical
  • Effective team player
  • Good communication skills
  • Good working knowledge of MS Office
  • Operate in system speed and accuracy
  • Creative and analytical problem solvers
  • Decision-Making

Certification

  • Infosys Certified SAP End User O2C
  • Infosys Certified Accounting Fundamental
  • Individual Extra Miler award

Languages

  • English
  • Hindi
  • Marathi

Employee

Snehal Desai, +91 7066518580, desaisnehal90@gmail.com, Pune, Process Specialist

Timeline

Process Specialist

Infosys BPM LTD
03.2014 - Current

Bachelor of Computer Applications -

Tilak Maharashtra University

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Snehal Desai