Snehal Dhaware
Pune
Summary
Reliable Sr. Audit Support Assistant with experience in administrative roles and managing office operations. Effectively supports business leaders and teams with strong organizational and communication skills. Demonstrates consistently positive attitude and commitment to customer satisfaction to produce high-quality work. An experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
11
11
years of professional experience
Work History
Sr.Audit Support Assistant
Cotiviti
Pune
12.2018 - Current
- Collaborate with internal departments to provide best possible customer service.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Prepare and submit reports to internal and external stakeholders.
- Improved accuracy of financial records with diligent tracking of expenses, budgeting, and invoice processing.
- Determine coverage and payments for approved claims
- Elevated company reputation through meticulous attention to detail in all aspects of work output.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Review and process insurance claims in accordance with company guidelines and applicable laws.
- Investigate and analyze claims data to determine validity and liability
Sr. Customer Service Specialist
Tech Mahindra
Pune
12.2012 - 08.2017
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Provided coaching and mentoring to new hires, contributing to their successful integration int team.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Exceeded performance metrics consistently, earning recognition as top performer within team.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Implemented feedback from quality assurance reviews to continuously refine skills and deliver excellent support.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
Education
Diploma - Information Technology
Nagpur University
NagpurBachelor of Business Administration - BBA -
Santaji College
NagpurSkills
Meeting Coordination
Fast Learner
Team Collaboration
Problem-Solving
Self Motivation
Administrative Support
Jira
Salesforce Knowledge
Verbal and written communication
Meeting Coordination
Websites
Timeline
Sr.Audit Support Assistant
Cotiviti
12.2018 - Current
Sr. Customer Service Specialist
Tech Mahindra
12.2012 - 08.2017
Diploma - Information Technology
Nagpur University
Bachelor of Business Administration - BBA -
Santaji College