SNEHAL HINGE

• Managed team of 26 counselors with revenue of 25+ lakh per month.
• I am responsible for strategizing, executing, and working closely with the sales and customer support teams.
• Responsible for the revenue of Rs 3 Lakh/employee per month.
• Actively monitored key performance of the sales team, identified challenges and provided solutions based on proven problem solving techniques.
• Handled interviews for hiring and trained 10+ employees on new products, customer service, and consultative selling techniques.

• Assisted in the training of new sales associates
• Developed and implemented effective sales pitch for direct sales and helped the associates gain confidence of speech.

Earned promotion to Team Lead within 8 Months of joining as Counselor. As a Team Lead handled a team of 6 associates. Target of 3 lakh/month per associate achieved.

• Ensured both customer and employee satisfaction.
• Many times voted as ‘Performer of the Month’ within 4 months of joining the company.
• As Counselor resolved students' needs and counseled them for various entrances according to their education background and interests.

• Student Counseling and follow-up regarding career prospects, developing and implementing marketing strategies.
• Handling administrative tasks, including maintenance of employee records, student records, exam schedules, I-Cards, books, and other office supplies.
• Delivered top-notch administrative support to office staff, promoting excellence in office operations.