Snehal Jaiswal
Delhi
Summary
Business management graduate with a focus on marketing and finance, recognized for strong communication skills and meticulous attention to detail. Demonstrated expertise in hospitality customer service and management, facilitating efficient project execution and enhancing collaboration across teams. Skilled in task prioritization, consistently driving quality and performance excellence.
Overview
12
12
years of professional experience
Work History
CS Social Media and Labs - Project
Airbnb
05.2021 - 02.2026
- Assisted users via social platforms, calls and email interaction, providing prompt and professional support.
- Resolved customer inquiries, complaints, and service issues while maintaining high customer satisfaction levels.
- Served as SPOC for Teleperformance GGN (vendor), leading teams of 10 to 15 across complex cases.
- Conducted various audits, including NPA, solicitation, and expense audits to track compliance with guidelines.
- Created detailed, data-driven reports on work progress and metrics for stakeholder review.
- Simultaneously managed multiple pilots like product and feature testing, AI and annotations
- Analyzed NPS dashboard metrics to identify trends and enhance service quality.
- Led initiatives such as Atrium pilot and concurrency while monitoring performance of bottom quartiles.
- Collaborated with cross-functional teams across to address customer concerns and improve service delivery.
Client Relationship Manager
BHIVE
Bangalore
01.2021 - 04.2021
- Established and nurtured relationships with new HNI clients through exceptional interpersonal skills.
- Launched financial products to enhance market presence.
- Assisted clients in assessing surplus, income, expenses, returns, financial objectives, tax implications, and risk tolerance for investment planning.
- Managed KYC processes, reference data, legal documentation, portfolio reconciliation, and settlement activities.
Project Manager (Events & Operation)
Futurex Trade Fair & Events Pvt. Ltd.
New Delhi
02.2019 - 09.2020
- Led a sales and marketing team for smoother execution.
- Managed client accounts and maintained accurate records in CRM software.
- Liaised with embassies and chambers of commerce, drafting official correspondence to secure approvals and facilitate participation in international exhibitions
- Designed exhibition hall layouts and organized diverse activities including workshops, roadshows, and seminars.
- Monitored operational efficiency, cash flow, and payment records to ensure financial accuracy.
- Coordinated with fabrication teams and designers on artwork creation and promotional content.
- Executed digital and offline marketing strategies to promote events effectively.
Business Development: Country Representative
Fashion Hometex co. ltd
, India
02.2018 - 02.2019
- Represented a Thailand-based home textile brand in India, promoting products through trade exhibitions, identifying and onboarding new buyers, and facilitating business partnerships with wholesalers and importers.
- Examined product performance in India market to identify growth opportunities.
- Generated business through targeted market analysis and strategic recommendations.
- Conducted continuous follow-up on orders, shipments, and financial transactions.
Front Office & Administration coordinator
Vana-Therapiya
New Delhi
10.2015 - 11.2017
- Managed front desk operations and client communications.
- Provided exceptional administrative support to enhance office operations.
- Scheduled appointments and meetings with in house wellness specialists while preparing itineraries and wellness record.
- Trained new employees as coordinator, ensuring seamless onboarding experiences.
- Managed purchasing, storage, and distribution of inventory efficiently.
- Handles vendor management, calendar manamgement, procurements to secure necessary supplies effectively.
Guest Relations - Front Office
ITC Gardenia - A Luxury Collection Hotel
Bangalore
03.2014 - 06.2015
- Streamlined front desk operations to enhance efficiency and guest experience.
- Acted as primary contact for guests, gathering feedback to improve services.
- Promoted brand awareness through proactive guest engagement and communication.
- Engaged with customers to better understand needs and deliver excellent service.
- Exhibited respect and friendliness, fostering a welcoming atmosphere for guests.
Education
Bachelor in Business Management - Marketing, Accounting, HR And Finance
Bangalore University
Bangalore10.2013
Skills
- Flexible and resourceful
- Client-oriented mindset
- Collaborative team member
- Proficient in verbal and written expression
- Creative, problem-solver and multitasker
- Customer relationship management
Languages
- English
- Hindi
Timeline
CS Social Media and Labs - Project
Airbnb
05.2021 - 02.2026
Client Relationship Manager
BHIVE
01.2021 - 04.2021
Project Manager (Events & Operation)
Futurex Trade Fair & Events Pvt. Ltd.
02.2019 - 09.2020
Business Development: Country Representative
Fashion Hometex co. ltd
02.2018 - 02.2019
Front Office & Administration coordinator
Vana-Therapiya
10.2015 - 11.2017
Guest Relations - Front Office
ITC Gardenia - A Luxury Collection Hotel
03.2014 - 06.2015
Bachelor in Business Management - Marketing, Accounting, HR And Finance
Bangalore University