Snehal Kale

• Configured and maintained network hardware, including routers, switches, firewalls, and wireless access points.
• Provided technical support to users experiencing difficulties with their networks.
• Utilized tools such as Centreon, Infoblox Grid Manager (DDI), Application Visibility (Riverbed), Management Client (NGFW for Forcepoint), or Palo Alto to monitor network performance, detect anomalies, and proactively address potential issues.
• Utilized Riverbed tools to support the troubleshooting and optimization of WAN performance and network traffic management, ensuring smooth and efficient network operations.
• Provided read-only access support for Palo Alto Networks firewalls to review configurations, traffic flows, and security logs, to ensure compliance with company policies.

• Monitoring AWS Application in CloudWatch, ServiceDesk, App Dynamics, OP Manager
• Port Opening process

• Monitor infrastructure remotely.

Ensure that the assigned infrastructure at the client is configured, installed, tested, and operational.

• User security groups – ID/user creation, partner/reseller creation, and deletion.

Ensure the efficient and comprehensive resolution of incidents and requests.

• Report and escalate issues to L3 if necessary.

• Perform the necessary handover procedures in cases where shift work is required.

Configuring the maintenance of SFPs, switches, and routers to overcome the traffic load.

• Maintaining peer-to-peer IP/NE5 details updates and other network and system problems.

Providing software application support under the supervision of the senior engineer.

• Managed and generated reports on key business metrics to support decision-making.
• Monitored and maintained databases, and ensured data accuracy.
• Ensured timely delivery of accurate management reports and presentations.
• Coordinated with various departments to gather and process information.