Prachi Nampurkar
Pune
Summary
Results-driven professional with 5+ years of experience across Sales Operations, Client Relationship Management (CRM), and Business Operations. Adept at process improvement, cross-functional team collaboration, and data-driven decision-making. Currently working as a CRM at S P V P & Associates while pursuing an MBA in Financial Management from NMIMS (Expected July 2025). Looking to leverage a blend of operational, analytical, and customer-focused expertise in roles such as Client Success Manager, Business Analyst within the FinTech, SaaS, or BFSI sectors.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Client Relationship Manager (CRM)
S P V P & Associates
Pune
03.2025 - Current
- Managing client interactions to enhance relationship quality and retention.
- Streamlining CRM processes and coordinating with internal teams to resolve client queries efficiently.
- Maintaining updated client records and ensuring excellent client satisfaction.
Assistant Manager – Sales & Business Operations
USDC Global (earlier KIME Careers)
Pune
04.2024 - 02.2025
- Led a team of 5 across 4 branches PAN India, handling partnerships with reputed universities.
- Managed sales operations reporting: PPP ratio analysis, DER, DRR metrics.
- Drove team performance evaluations, workload distribution, and strategic planning.
Program Coordinator – Sales Support
USDC Global (earlier KIME Careers)
Pune
10.2023 - 03.2024
Sr. Academic Coordinator
USDC Global (earlier KIME Careers)
Pune
08.2022 - 09.2023
Academic Coordinator
USDC Global (earlier KIME Careers)
Pune
01.2022 - 07.2022
Administrative Support Executive
Allen Career Institute
Pune
02.2021 - 01.2022
Business Associate
Velocity Organisation
Pune
09.2020 - 12.2020
Education
MBA - Finance Management
NMIMS Global
Mumbai07.2025
Bachelor of Science - Computer Science
Shri. Siddhivinayak Mahila Mahavidyalaya
PuneSkills
- CRM Systems (Salesforce, LeadSquared, Meritto)
- Process Improvement
- Reporting & Analysis
- Excel
- Power BI
- Cross-functional Team Handling
- Client Relationship Management
- Financial Analysis (Developing)
Certification
- Excel: Managing and Analyzing Data (LinkedIn Learning)
- Power BI (LinkedIn Learning)
- Artificial Intelligence Tools (Skill Nation)
- Management Development Program (Richa Mehta)
Projects
Designed an interactive CRM Sales Dashboard in Power BI using Excel data, featuring total revenue KPIs, regional deal analysis, customer status insights, and slicers for dynamic filtering to support business decision-making.
Languages
- Marathi (Native)
- English
- Hindi
- Ahirani (Local)
Inspiring Quote
"Whenever the mind can conceive and believe, it can achieve."
Timeline
Client Relationship Manager (CRM)
S P V P & Associates
03.2025 - Current
Assistant Manager – Sales & Business Operations
USDC Global (earlier KIME Careers)
04.2024 - 02.2025
Program Coordinator – Sales Support
USDC Global (earlier KIME Careers)
10.2023 - 03.2024
Sr. Academic Coordinator
USDC Global (earlier KIME Careers)
08.2022 - 09.2023
Academic Coordinator
USDC Global (earlier KIME Careers)
01.2022 - 07.2022
Administrative Support Executive
Allen Career Institute
02.2021 - 01.2022
Business Associate
Velocity Organisation
09.2020 - 12.2020
MBA - Finance Management
NMIMS Global
Bachelor of Science - Computer Science
Shri. Siddhivinayak Mahila Mahavidyalaya
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