Snehal Kalsait
Pune
Summary
Dynamic and results-oriented Business Manager with over two years of experience in sales and operations, specializing in process optimization and revenue enhancement. Proven track record of building and maintaining strong client relationships, resulting in increased customer satisfaction and loyalty. Skilled in identifying opportunities for business growth and implementing strategies that drive operational efficiency. Committed to contributing expertise in a challenging role that aligns with organizational goals and fosters continued success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Management Trainee
Mercedes Benz
08.2022 - 07.2024
- Roles & Responsibilities:
- Stock Management and Operations:
- 1. Experienced in maintaining accurate stock records and overseeing vehicle movement, ensuring efficient allocation and optimal inventory levels.
- 2. Implemented strategies to enhance stock visibility across virtual platforms, ensuring seamless availability of vehicles in various sales channels.
- 3. Played a pivotal role in generating and circulating daily sales reports, ensuring adherence to sales processes, and contributing to the achievement of sales targets.
- Dealer Query Portal (DQP) Management:
- 1. Key contributor in the establishment and management of the Dealer Query Portal (DQP) ticketing system, focusing on process stability and technical content management.
- 2. Collaborated with MB Consulting to ensure the success and smooth operation of the DQP system.
- 3. Effectively handled dealer inquiries through multiple channels, including tickets, phone calls, and emails, providing timely solutions and fostering strong relationships with franchise partners.
- Reporting and Data Analysis:
- 1. Supervised MIS reporting to provide valuable insights into stock visibility, daily sales, and SAP sub-type reports to franchise partners and senior management. Excelled in problem-solving by leveraging data analysis and collaborating with the IT team to address system and data-related concerns.
- 2. Executed UAT (User Acceptance Testing) for changes in business development processes to ensure smooth system updates and business growth.
- Billing and Financial Management:
- 1. Well-versed in handling diverse billing scenarios, including demos, courtesy vehicles, and pre-owned routes, ensuring accuracy and compliance with company policies.
Marketing Executive
Tata Teleservices
07.2021 - 09.2021
- Social Media Management:
- Managed the company’s LinkedIn profile by creating engaging flyers and promotional content to highlight various services and drive brand awareness.
- Customer Engagement & Sales Promotion:
- Utilized customer databases for targeted outreach through cold calling, successfully promoting services and contributing to increased sales and customer acquisition.
Education
MBA - Marketing
Neville Wadia Institute of Management Studies And Research
Pune04-2022
Bachelor of Science - Chemistry
Abasaheb Garware College
Pune04-2020
Skills
- Windows system management
- Skilled in using ServiceNow, SAP, and Microsoft Office tools
- Data visualization expertise in Power BI
- Knowledge of automobile operations
- Customer service
- Customer relations
- Operations support
- Inventory control
Accomplishments
- Effective Communication skills and ability to learn new technologies.
- Streamlined Processes, resulting in costing saving annually.
- Documented and resolved ageing cars issue which led to vacating the old more aged cars
- Achieved successful implementation of the DQP Ticketing System through comprehensive end-to-end testing and seamless enrollment.
- Identified, documented, and resolved ageing cars issue, resulting in successful clearance of older vehicles.
- Reporting and Management of stock of OPF cars
- Developed and generated various reports in Microsoft Excel to track and manage OPF(Otto Particulate Filter) cars."
- Appreciation from client for good support
Certification
- Lean Six Sigma Certificate- LinkedIn Learning
- AI Dashboards using PowerBI Skillnation
- AI and Business strategy certificate- LinkedIn Learning
Languages
Proficient in English, Marathi, Hindi spoken and written.
Hobbies and Interests
Travelling, Reading, Handball (Certified Player)
Timeline
Management Trainee
Mercedes Benz
08.2022 - 07.2024
Marketing Executive
Tata Teleservices
07.2021 - 09.2021
MBA - Marketing
Neville Wadia Institute of Management Studies And Research
Bachelor of Science - Chemistry
Abasaheb Garware College
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