SNEHAL KAMBLE

Expedia

Dedicated Travel Operations Specialist with expertise in managing complex global itineraries and high-volume customer inquiries. Proficient in GDS systems and CRM tools to deliver seamless booking experiences, real-time problem resolution, and exceptional service recovery.

Key Responsibilities and Achievements

• Omnichannel Support Excellence: Managed high-volume customer inquiries across voice, chat, and email channels, providing real-time solutions for vacation planning and itinerary management.
• Technical GDS Operations: Leveraged Amadeus GDS and Voyager Classic to execute technical ticketing tasks, including complex flight amendments, date changes, and hotel stay modifications.
• Managed the full lifecycle of customer requests, processing cancellations, refunds, and updating sensitive PII such as contact and billing details.
• Priority Resolution & De-escalation: Acted as a primary point of contact for high-priority complaints, maintaining a calm and professional demeanor to restore customer trust and ensure brand loyalty.
• Financial Integrity & Security: Facilitated secure, real-time payment processing and conducted Account History & Security Audits to prevent fraud and ensure transaction accuracy via OneDesk.
• Analyzed Expedia’s promotional database to identify and recommend cost-effective travel packages, aligning customer needs with high-quality service offerings.

Is a prominent recruitment and HR outsourcing firm based in Dubai, established in 1994. They are a "recruiter of choice" for the UAE's banking and financial sectors, but they also serve the IT, government, and multinational corporate sectors. When explaining your experience there, you should emphasize your ability to handle high-volume operations and your familiarity with the UAE’s unique regulatory environment (such as labor laws and documentation).

Roles & Responsibilities

• High-Volume Omnichannel Support: Acted as a key point of contact for a diverse client base, managing inbound calls, emails, and chats with a focus on resolving inquiries within real-time KPIs.
• Executive Coordination & Scheduling: Facilitated seamless business operations by organizing high-level meetings and conferences for internal management and external corporate stakeholders.
• Quotation & Service Management: Collaborated with the leadership team to generate accurate service quotations, ensuring that client requirements were met with cost-effective and high-quality solutions.
• Information Governance: Managed sensitive corporate documentation and confidential client data with a strict adherence to privacy protocols and organizational security standards.
• Team Mentorship & Onboarding: Played a pivotal role in the professional development of the department by training new hires on company policies, local labor standards, and advanced customer service techniques.
• Service Excellence in a Global Hub: Maintained a 100% resolution rate in a fast-paced Dubai-based environment, demonstrating cultural intelligence and de-escalation skills under pressure.

CRIF Solutions Private Limited is a global leader in FinTech, Credit Bureau services, and Business Information. Because they focus on financial data and risk management, experience here is often viewed as highly technical and detail-oriented.

Key Responsibilities & Achievements

• Financial Data Management: Managed high-integrity financial datasets, ensuring accuracy in credit reporting and business information systems to support risk assessment for global clients.
• Risk & Compliance Oversight: Conducted thorough audits of business information reports and credit histories, maintaining strict adherence to regulatory standards and data privacy protocols.
• Strategic Client Support: Provided technical and analytical support to financial institutions (banks, insurance, and fintechs), assisting them in optimizing their credit decisioning and portfolio management processes.
• Business Intelligence & Analytics: Leveraged CRIF’s proprietary scoring models and analytics tools to identify market trends and provide actionable insights for commercial risk mitigation.
• Process Automation: Contributed to the transition toward cloud-native solutions and automated reporting, improving operational efficiency and reducing manual data processing time.
• Cross-Functional Collaboration: Partnered with global tech hubs to implement scalable credit solutions, ensuring seamless service delivery across diverse regional markets.