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Snehal Khichi
Udaipur
Work Preference
Summary
Strategic Senior Technical Author with 8+ years in high precision engineering. Expert in creating user-centric documentation and UI lexicons, enhancing clarity and usability. Skilled in process improvement and collaboration with development teams, improving document quality and user satisfaction. Strong research and problem-solving abilities drive effective communication and ensure efficient task completion.
Overview
8
8
years of professional experience
Work History
Senior Technical Author
Secure Meters Ltd.
04.2026 - Current
- Integrated AI-driven processes for lexicon development, reducing manual effort and turnaround time by 20%.
- Led creation of technical lexicons and documentation, achieving 100% consistency with minimal supervision.
- Conducted quality audits and offered technical feedback, establishing best writing practices for team enhancement.
- Collaborated cross-functionally to provide usability feedback, ensuring intuitive products and accessible documentation.
- Utilized content management systems to organize and publish technical documents effectively.
- Created online help resources to enhance product usability and user experience.
- Provided software tool training sessions, boosting documentation proficiency.
- Created 3D installation, app tour, and task-based videos for installers as well as end users, using Cinema 4D and Adobe After effects.
Technical Author
Secure Meters Ltd.
11.2019 - 03.2026
- Created and maintained technical documents, such as user guides, video tutorials, installation instructions and online help systems.
- Developed user manuals for energy management solutions and smart metering systems.
- Created online help documentation for software applications and user interfaces.
- Collaborated with engineers to gather technical information and product specifications.
- Coordinated with cross-functional teams to ensure accurate content delivery timelines.
- Managed multiple projects simultaneously while meeting deadlines consistently.
- Produced 3D animated video tutorials, using software like Cinema 4D and Adobe After Effects demonstrating the use of products or services.
- Generated graphical illustrations using software applications like Adobe Illustrator, CorelDraw, and SolidWorks Composer.
- Maintained version control over all released documents
Content writer
Narayan Sewa Sansthan
07.2019 - 10.2019
- Spearheaded global communication strategies to shape organization's narrative across diverse digital platforms.
- Maintained cross-channel consistency to enhance international stakeholder engagement and unify organization's voice for large-scale awareness campaigns.
- Collaborated with multimedia teams to create compelling visual stories that communicated complex humanitarian efforts with clarity.
Content writer
Wooden Street
04.2018 - 07.2019
- Crafted high-volume editorial content and product copy to market custom furniture concepts, aligning text with premium brand aesthetic to enhance customer engagement.
- Partnered with design teams to translate material craftsmanship into persuasive product narratives, connecting technical features to consumer lifestyle aspirations, leading to increased web conversions.
- Created engaging content for various platforms to promote organizational initiatives.
- Researched topics thoroughly to ensure accuracy and relevance in articles.
- Collaborated with team members to develop content strategies that align with mission goals.
Education
B. Tech - Mechanical Engineering
Rajasthan Technical University
Rajasthan01-2014
Senior secondary school -
St. Paul's
Jodhpur01-2009
Skills
- Technical authoring and strategy
- Documentation standards
- Information architecture
- UI lexicons
- Style guide development
- Adobe RoboHelp
- Oxygen XML
- AI-assisted content review
- Usability feedback
- 3D modeling and video creation using Cinema 4d and Adobe After Effects
- Technical Illustration, using Adobe Illustrator and CorelDraw
- Motion and post-production
- Project estimation
- Workflow management
- Stakeholder collaboration
- Cross-functional knowledge sharing
- Mentorship
Timeline
Senior Technical Author
Secure Meters Ltd.
04.2026 - Current
Technical Author
Secure Meters Ltd.
11.2019 - 03.2026
Content writer
Narayan Sewa Sansthan
07.2019 - 10.2019
Content writer
Wooden Street
04.2018 - 07.2019
B. Tech - Mechanical Engineering
Rajasthan Technical University
Senior secondary school -
St. Paul's