Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Snehal Nikam

Pune

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

6
6
years of professional experience

Work History

Customer Support Specialist

Infiniti Retail Ltd- TATA Croma
Pune
01.2023 - Current
  • Resolved customer inquiries efficiently, ensuring satisfaction and retention.
  • Addressed client concerns promptly, enhancing customer loyalty and trust.
  • Managed customer interactions effectively, contributing to positive service experiences.
  • Facilitated brand alignment efforts to improve customer experience.
  • Managed brand coordination tasks to support customer service objectives.
  • Conducted comprehensive training sessions to enhance team proficiency in customer support protocols.
  • Collected and analyzed customer feedback to enhance service quality.

Team Leader

Authorised Samsung CE Service Center - Specular Services
Pune
04.2022 - 12.2023
  • Managed engineering reports to ensure accuracy and timely submission.
  • Assigned engineering tasks to team members, ensuring optimal resource allocation.
  • Reviewed engineering pending call reports to enhance workflow efficiency.

Receptionist

Hisoa Electronic Private Limited ( VIVO )
Ahmadnagar
10.2020 - 12.2021
  • Updated daily log book with information about visitors entering the premises.
  • Greeted visitors and provided them with assistance.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.

Receptionist

GIONEE CAREGIONEE CARE
Pune
02.2019 - 09.2020
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Handled cash transactions, maintaining precise records and ensuring financial integrity.

Education

MBA -

Global Institute Of Management
Sangamner
01-2025

Bachelor of Arts -

New Arts, Commerce And Science College
Ahmednagar
01-2019

HSC -

Radhabai Kale Mahila Mahavidyalaya
Ahmadnagar, Maharashtra 414001
01-2015

SSC -

Don Bosco Vidyalaya
, Savedi, Ahmednagar
01-2013

Skills

  • Customer service
  • CRM software
  • Technical support
  • Conflict resolution
  • Training facilitation
  • Problem solving
  • Brand alignment
  • Problem-solving
  • Customer response
  • Delivery management
  • Communication skills
  • Team leadership

Languages

Marathi
First Language
Hindi
Upper Intermediate (B2)
B2
English
Upper Intermediate (B2)
B2

Timeline

Customer Support Specialist

Infiniti Retail Ltd- TATA Croma
01.2023 - Current

Team Leader

Authorised Samsung CE Service Center - Specular Services
04.2022 - 12.2023

Receptionist

Hisoa Electronic Private Limited ( VIVO )
10.2020 - 12.2021

Receptionist

GIONEE CAREGIONEE CARE
02.2019 - 09.2020

MBA -

Global Institute Of Management

Bachelor of Arts -

New Arts, Commerce And Science College

HSC -

Radhabai Kale Mahila Mahavidyalaya

SSC -

Don Bosco Vidyalaya

Similar Profiles

CREATE PROFILE
Snehal Nikam