Snehal Pakhale
Mumbai
Summary
Dynamic Assistant Branch Manager at Muthoot Fincorp Ltd. with expertise in cash handling and customer relationship management. Proven track record in enhancing customer satisfaction and training staff to optimize service delivery. Skilled in compliance management and effective communication, consistently resolving issues to strengthen client relationships and improve branch performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
MUTHOOT FINCORP LTD.
Nashik
10.2017 - 09.2021
- Cash Handling, Co-ordination with Banks.
- Gold Testing & Verification.
- Documentation and MIS report maintenance - Branch Accounting/ Administrate.
- Assisted branch manager in daily operations and customer service management.
- Coordinated staff schedules to ensure optimal service coverage and efficiency.
- Trained new employees on branch procedures and customer interaction techniques.
- Managed cash handling procedures and ensured compliance with company policies.
- Resolved customer complaints and inquiries, enhancing overall satisfaction levels.
- Prepared reports on branch performance and submitted to senior management regularly.
- Resolved customer issues effectively in order to maintain strong customer relationships.
Education
M.Com -
Savitribai Phule Pune University
Pune04-2016
B. Com -
University Of Pune
Pune04-2014
H.S.C. -
KTHM College, Nashik
Nashik02-2011
S.S.C. -
A.B. Girls Highschool
Chalisgaon03-2009
Skills
- Cash handling
- Customer relationship management
- Documentation management
- Staff training
- Problem solving
- Effective communication
- Team coordination
- Time management
- Compliance management
- Customer satisfaction
Certification
- SAP FICO
- MS-CIT
Languages
- Hindi
- Marathi
- English
Personal Information
- Date of Birth: 04/17/93
- Gender: Female
- Marital Status: Unmarried
Disclaimer
I do hereby declare that all information above is true to best of my knowledge. I will be happy to discuss more about my achievements in person.
Training Attendance
SAP ECC 6.0
Sap Portfolio
Configuration of system as per requirement & Hands on experience of configuration of FI organization structure & financial accounting global setting = company code, business area, fiscal year variants, field status variant, open and close posting periods, field status group, defining chart of account & assigning chart of accounts to company codes, account groups and general ledger accounts for company code., Creation and maintenance of customer master records, customer transaction processing (including invoices, credits, and payments), customer master data configuration, define employee & customer tolerance groups configuration., Defined chart of depreciation, defining depreciation areas, asset integration with GL Accounts, defined asset classes & master data & defined depreciation key based on different depreciation methods.
Timeline
Assistant Branch Manager
MUTHOOT FINCORP LTD.
10.2017 - 09.2021
M.Com -
Savitribai Phule Pune University
B. Com -
University Of Pune
H.S.C. -
KTHM College, Nashik
S.S.C. -
A.B. Girls Highschool