Snehal Patil
Hyderabad
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Team-minded Coordinator with 6 plus years of comprehensive experience performing administrative support duties to help office run smoothly. Versed in maintaining up-to-date files, preparing and recording invoices and initiating and managing payroll. Tech-savvy and hardworking professional knowledgeable in office management and bookkeeping procedures.
Overview
1
1
Certification
Work History
Customer service support coordinator
Bizerba India Pvt Ltd
- Responsibilities include resolving PAN India customer queries, recommending solutions & guiding product users through features & functionalities
- Identifying customer service support needs & helping customers resolve their queries with the assistance of service engineers related to various products
- Responding to customer queries in a timely & accurate way via, phone, email or chat
- Analyzing & reporting product malfunctions & bug reporting
- Update internal databases with information about technical issues & useful discussions with customers
- Inform and educate customers about new features & functions about the product
- Gather customer feedback & share with our product, sales & marketing teams
- Coordinate the daily schedule with field service engineer/end client/vendors performing maintenance, repair or installation
- Coordinate all field service work orders using field service software while providing extensive notes
- Create quotes as required for consumable orders & billing spare parts
- Conduct follow up calls/emails after first contact for product support, repairs/installs and ensure that the tasks are completed to ensure customer satisfaction
- Excellent ability to build rapport with the field service engineer/end clients/vendors and work collaboratively daily
- Communicate with the vendors/end clients to make sure the correct staff is deployed for quick and timely resolution
- Communicate with the customer or point of contact via phone and email consistently keeping them informed of progress, delays and status
- Receive and process complaints from the customers via telephone & email
- Explain policies & paperwork to the customers and maintain records
- Receive & resolve inquires & complaints by customer by concerning incorrect billings or shipment problems
- Process field service reports & reconcile parts inventory
- Notifies supervisor of repetitive problematic issue where a possible pattern may exist or anticipated inventory shortages are expected.
Demand Generation Executive
XDBS
Pune
- Communicate with North America customers through phone calls and emails to understand their area of expertise and gather IT requirements
- Working on various platforms such as LinkedIn, Zoominfo, Manta, etc
- To fetch or gather required useful data from various countries and regions
- Understanding International company’s services and offering to integrate to various marketing strategies
- Participating actively in LinkedIn and web research activities to create target lead profiles to International market
- Working closely with the Marketing/Sales manager to understand marketing processes and generate leads through online and by cold calls
- Consistently achieve weekly and monthly targets for fixing meeting with potential clients
- Ensuring all leads are well qualified by identifying the correct decision makers and understand their requirements
- Handing overqualified leads to sales teams with the objective of closing the sales
- Maintaining and updating the lead generation database.
Sales development manager
HDFC Standard Life Insurance Company Ltd
Nashik
- Worked as a SDM-CA with HDFC SLIC
- As SDM- CA worked as a connecting link between the HDFC Bank Ltd bankers and HDFC-SLIC
- As SDM shared responsibilities with bankers and senior authorities to achieve my and bankers targets together
- Present various life insurance products before the customer and discuss the benefits of the products, analyses the requirements of customer and suggest the best suitable product
- After the enquiry generation contact customer regarding the same and sale the proper product
- After confirmation from customer collect all necessary documents from customer review and cross verify them as per terms of products
- Login the details of the policy into the system for generation of policy within the given targets
- After generation of insurance policy deliver and explain verification process to customer
- Attend and appear various examinations within system to improve knowledge and promote to next level
- Take follow-ups from the bankers about the insurance leads to achieve the targets and promote sales for HDFC SLIC
- Conduct sales trainings to explain new insurance plans, targets and schemes and give technical support to the bankers so that we achieve the target.
Customer Service Assistant & Purchase / Sales Coordinator
S.G.Glass Depot and Basuria Enterprises
Nashik
- To make sure customer receives the product within deadlines by contacting customers on phone, email and chats
- Working on Tally ERP 9 to check stocks and inventory to satisfy customer requirements of various products and analysis
- Co-ordination between customer requirement & production unit
- Provided Customer service Assistance for all type of workable jobs
- Making report of the services provided to clients and maintain records for future requirements
- Generating customer leads and creating purchase orders according to PI received from the customer for ACP Sheets, Silicones, Etc.
Service support Coordinator
Racca Infotech Pvt Ltd
Nashik
- Handling phone calls for co-ordination with customers and the service engineer
- Sorting of daily customer complaints on emails and assigning the calls to concerned area Engineers for faster resolution and prompt service
- Actively engaged in the reporting from the engineer regarding the service call given to them
- Providing best service to the complaint launched by the customer and maintain records of it in the ERP system
- Maintaining call report & call book regularly
- Giving best service to end user & companies through engineers
- Co-coordinating with IBM regarding the warranty issue problems for various hardware parts and get it resolved from the engineer within 24 hrs
- Ensure that service call is attended in a committed time & if not able to attend or solve by the concerned engineer give feedback or update to the customer regarding it.
CRM & Customer Service Executive
Idea Cellular Ltd (Franchise)
Nashik
- Handling customers on service desk & provide best service to them for their requests & complaints
- Payment reminder to customers so that they avail uninterrupted services from Idea Cellular Ltd
- Promotion of new schemes or plans to the customers to increase my productivity & business of the franchise
- Maintaining daily & monthly sales report of the sales executives and front desk
- Arranging CAF with customer documents properly and make sure it is safe
- Updating CAF in the system so that customer new connection is ready to avail the facilities
- Verifying the documents of the customer which sales executive has given along with the application & maintaining them in the data base.
Education
B.COM - Marketing
KTHM College
Nashik, Maharashtra03-2009
Skills
- Verbal/written communication skills
- Ability to positively relate and communicate with international customers & co-workers
- Possess excellent customer relations skills
- Experience using service desk software & remote support tools
- Strong analytical & quick decision maker
- Ability to tackle the problem & solve it in a best way
- Team Worker
- Issue Escalation
- Customer Relationship Management
- Account Management
- Customer Needs Assessment
- Customer Retention
- Complaint Handling
- Appointment Coordination
- CRM Software
- Relationship Building
- Queue Management
- Customer Engagement
- Shipment Tracking
Certification
- Creative Web Designing & Development course (HTML & CSS) completed from Sabedor Software India, Nashik.
- MS – CIT Passed from Aptech Computers, Nashik with 92%.
• Completed course of Tally ERP 9 from Aptech Computers, Nashik.
• Typing speed of 30 WPM in English.
Languages
Marathi
First Language
English
Intermediate (B1)
B1
Hindi
Elementary (A2)
A2
Awards Recognitions
- Awarded with Best Feedback at Racca Infotech Pvt Ltd, Nashik for the year 2011-2012.
- Awarded with Cherish Personality at Racca Infotech Pvt Ltd, Nashik for the year 2011-2012.
Personal Information
- Total Experience: 6 Years & 5 Months
- Date of Birth: 08/13/89
- Gender: Female
- Marital Status: Married
References
References available upon request.
Timeline
Customer service support coordinator
Bizerba India Pvt Ltd
Demand Generation Executive
XDBS
Sales development manager
HDFC Standard Life Insurance Company Ltd
Customer Service Assistant & Purchase / Sales Coordinator
S.G.Glass Depot and Basuria Enterprises
Service support Coordinator
Racca Infotech Pvt Ltd
CRM & Customer Service Executive
Idea Cellular Ltd (Franchise)
B.COM - Marketing
KTHM College
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