SNEHAL POTE

• Supported the finance team by processing invoices and expense claims promptly and accurately.
• Entered financial data into company accounting system with stringent adherence to data security protocols
• Maintained accurate records of financial transactions in alignment with regulatory requirements.
• Organized budget documentation and tracked expenses to maintain tight business controls.

Magma Finance / Assistant Team Leader, Q CONNECT BPO.

Magma Finance / Assistant Team Leader, Q CONNECT BPO.

• 1. Handing all team members / Leading Team 2. Coordinating with Team
• Clients and HR Via Email OPINION ABOUT MYSELF:- 100% Dedicated To Work & Always Hungry For Knowledge.
• Supported year-end closing activities, ensuring all transactions were properly recorded before the start of the new fiscal year.

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.

ADMIN DEPARTMENT, ESSEM SHIPPING PAVR LTD.

ADMIN DEPARTMENT, ESSEM SHIPPING PAVR LTD.

• (A) RECEPTION & TELEPHONE OPERATION:
• 1. Greet Visitors
• direct and convey message to concerned employee
• . 2. Answer all incoming calls and screening calls
• routes them to their proper recipient
• 3. Taking and replying messages as needed. B) TRAVEL AND COURIER MANAGEMENT:
• 1. Maintaining all courier records inward & outward.
• 2. Managing incoming and out-going courier
• Postal Services
• 3. Tracking of courier
• 4. Organize necessary business travel arrangement such as Flight
• Hotel and Car Booking.
• 5. Interacting with Service Providers for competitive rates
• taking approval as per guidelines and booking the same
• 6. Maintaining & updating of all bill record
• C) OTHER ADMINISTRATIVE FUNCTIONS
• : 1. Monitor and Manage Housekeeping Staff.
• 2. Preparing monthly MIS and keep check on cost control.
• 3. Petty cash management
• 4. Vendor Management

• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
• Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
• Answered constant flow of customer calls with minimal wait times.
• Responded to customer requests for products, services, and company information.

TCS /CSR, RBSS AIROLI.

• (A) TELEPHONE OPERATION:
• 1. Greet Visitors
• direct and convey message to concerned employee
• . 2. Answer all incoming calls and screening calls
• routes them to their proper recipient
• 3. Taking and replying messages as needed.
• Answered customer telephone calls promptly to avoid on-hold wait times.