Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

SNEHAL POTE

Pune

Summary

As an experienced Proccess Analyst at Gallagher, I am continuously seeking new opportunities to enhance my skills and knowledge. With a strong background in client service request (CSR) in insurance claims processes and identifying areas for improvement, I am skilled in the renewal of the contract and manages the updating of processes like claim summaries, branch matrix and service instructions and presenting actionable insights. I am eager to take on new challenges and contribute to the success of your organization. Let's connect and explore how I can bring value to your team.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Process Analyst

Gallagher Service Center (GSC)
Pune
02.2024 - Current
  • I am currently working as a Process Analyst in the Client Services Request Support Team within the insurance domain, supporting U.S.-based clients. My key responsibilities include managing contract renewals and overseeing the timely and accurate updates of critical process documentation such as claim summaries, branch matrices, and service instructions. Additionally, I specialize in presenting actionable insights to drive process improvements and enhance client service delivery

Business Analyst-Operations

Dhandhania Infotech
Pune
11.2021 - 01.2024
  • I worked on a Property Preservation project for a U.S.-based company, Safeguard. My role involved analyzing the total revenue and cost associated with properties under contract with banks. I was responsible for ensuring that all necessary preservation activities were completed to prepare the properties for sale, maintaining compliance with regulatory and client standards.

Education

B.Tech/B.E. - Computers

Nagpur University
11-2020

Skills

  • Critical thinking
  • Time management
  • Interpersonal communication
  • Problem solving
  • Process analysis
  • Process improvement
  • Client relationship management
  • Documentation management
  • Attention to detail
  • Requirements gathering

Certification

  • Python
  • Django

Languages

English, Hindi, Marathi

Timeline

Process Analyst

Gallagher Service Center (GSC)
02.2024 - Current

Business Analyst-Operations

Dhandhania Infotech
11.2021 - 01.2024

B.Tech/B.E. - Computers

Nagpur University

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