Snehal Rathi
Bengaluru
Summary
Experienced chartered accountant with a background in dynamic Fintech environments, specializing in business strategy, operational excellence, and leading large-scale initiatives and migrations. Proficient in strategic analysis, OKR management, and delivering actionable insights to drive business growth.
Overview
7
7
years of professional experience
Work History
Manager Business Management
Razorpay Services private Limited
Bengaluru
06.2022 - Current
- Spearheaded operational transformations, achieving a 95% reduction in support escalations and enhancing TAT's and FRT's, resulting in improved conversion rates, revenue, and customer satisfaction
- Recognized for exceptional business acumen and ability to rapidly learn, resulting in a promotion within a year
- Seamlessly led migration of portfolios for 1000+ merchants to a new lender, ensuring minimal disruption and swift turnaround times, while actively engaging in high-level strategic discussions.
- In a brief period of six months, accomplished a 28% surge in lending product disbursal's as well as an extraordinary 150% boost in installment loan disbursements, leading to notable revenue expansion.
- Enhanced user engagement and satisfaction through a 40% increase in Average Withdrawals per user.
- Maintained a 60% active user rate and implemented motivational tactics, resulting in a 34% increase in merchant activation and awareness
- Directed the Customer Engagement team, delivering a 25% increase in spends in two months
- Implemented strategic planning and cross-functional collaboration to scale corporate card spends by 200% in just six months
- Achieved a 75% conversion rate in the Cards' Limit Re-calibration project while analyzing customer retention, activation, and churn.
- Facilitated seamless communication and collaboration with senior leadership to support effective stakeholder management.
Business Finance Manager
Myntra Jabong India Pvt. Ltd
Bengaluru
05.2021 - 06.2022
- Formulated P&L policies for category costing, resulting in a 40% reduction in effective costs by benchmarking packaging expenses
- Implemented direct box shipping, leading to annual savings of 1 crore rupees and increased visibility into Supply Chain cost drivers.
- Successfully spearheaded the RFID project for the Return to Vendor process, generating savings of ~5 crore rupees
- Prepared comprehensive analysis and forecasts for the Annual Operating Plan of the Packaging Vertical, while effectively managing working capital through evaluation and approval of ROI-driven expenses.
- Delivered insightful analysis and reporting on period and year-to-date business results, comparing them to AOP and latest forecasts for Finance and Operations management.
Client Support Specialist & Intern
S R Batliboi & Associates LLP, Member Firm of Ernst and Young LLP
Bengaluru
08.2017 - 05.2021
- Managed property, plant, and equipment, loans, and deposits for a top 100 company with an annual turnover of approximately 7000 Crores
- Handled payroll management and processing of client expenses in the Information Technology sector.
- Resolved client issues while aiding in the De-merger Accounting audit and analyzing processes to enhance fraud detection
- Performed tax audits in accordance with the Income Tax Act, 1961 to guarantee adherence to regulations and precise financial documentation.
Skills
- Adaptability
- Collaboration
- Business Planning
- Stakeholder Management
- Project Management
- Strategic Thinking
- Analytical Skills
- Operations Management
Timeline
Manager Business Management
Razorpay Services private Limited
06.2022 - Current
Business Finance Manager
Myntra Jabong India Pvt. Ltd
05.2021 - 06.2022
Client Support Specialist & Intern
S R Batliboi & Associates LLP, Member Firm of Ernst and Young LLP
08.2017 - 05.2021
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