Snehal Shendge

Working on cloud (public) and dedicated (private) accounts.

Raising incident tickets and managing escalations.

Identify and resolve frequent network-related issues.

Providing assistance on call. As well on chat.

Working on various platforms, such as Core, Encore, OTRS, and ServiceNow.

Handling ticketing and managing the emails.

The main purpose was to manage private and public cloud deployments.

Hands on various tools, such as Royal TS, MobaXterm, WhamCLI, PowerShell, etc.

Customer service support.

Handling ticketing and managing the emails.

Raising incident tickets and managing escalations.

Identify and resolve frequent network-related issues.

Providing remote assistance.

Develop sustainable solutions to complex issues.

Mail watcher: Keep track of escalated cases.

Providing assistance on live chats, as well as calls.

Supporting the customers with technical assistance related to their mic and camera, via live tech sessions.

using whereby,

Wireless/Wired Network: Basic troubleshooting and resolution.

Wireless equipment communication installations and maintenance.

Good understanding of the OSI Model.

Operating Systems: Windows and Mac.

Application: Microsoft Office 2007, 2010, 2013 (Word, Excel, PowerPoint, Outlook)

Hardware and Networking:

Assembling and troubleshooting hardware devices.

Installation of all Microsoft Windows Series (Win7, Win8, Win10, Server 2008, 2012).

Microsoft Windows maintenance, dual booting, updating antivirus, and updating Windows.

MS Outlook configuration, backup, restore, and troubleshooting.

Disk Management, Partitions, Folder Sharing, Access Permission.

Remote desktop and remote assistance. Cabling and LAN troubleshooting.

Engineer Responsibilities:

Day-to-day network performance monitoring.

Raise incident tickets for area issues, and alarms on CORE network links.

Network troubleshooting and fault analysis.

Trouble ticket generation and response, carrier interface, and escalations.

Deployment and maintenance of network monitoring, analysis, and reporting tools.

Fault handling and escalation (identifying and responding to faults in networks, liaising with third parties).

suppliers, handling escalation through to resolution).

Develop sustainable solutions to handle complex issues.

Work in collaboration with the network engineering teams.

Identify and resolve the frequent network issues.

Troubleshooting customer-provided equipment.

Mail watcher: Keep track of escalated cases.

WAN technologies handled include DSL, T1, and Ethernet.

Trainer Responsibilities:

Guiding with all technical knowledge.

Hands-on practical on optical fiber.

Networking: Covered all under CCNA.

Mobile Communication: Covered from the basics of GSM to VoLTE.