Snehal Singh

🔹 Strategy & Planning

• Spearheaded Agile transformation initiatives, aligning sprint goals with product roadmaps to boost team velocity and minimize bottlenecks.
• Led sprint planning and backlog refinement with product managers, ensuring prioritization based on business impact and feasibility.

🔹 Execution & Facilitation

• Collaborated on AI product development (AI Agents & AI Solutions), applying Agile principles to release planning and cross-functional coordination.
• Drove sprint execution by proactively removing blockers, resolving dependencies and maintaining a continuous delivery mindset.
• Created detailed user stories, test cases and acceptance criteria to streamline development and reduce rework.

🔹 Measurement & Impact

• Implemented custom Jira workflows, dashboards and Agile KPI’s (velocity, burndown, cycle time) to track team performance and guide iterations.
• Conducted product demos, managed stakeholder expectations and drove alignment between client needs and product delivery.
• Led retrospectives to identify workflow gaps and implemented improvements, resulting in a measurable increase in delivery consistency.

🔹 Strategy & Planning

• Facilitated agile ceremonies (sprint planning, stand-ups, retrospectives) and partnered with stakeholders to align product vision with delivery timelines.
• Led the QA team in ensuring high-quality game releases across multiple platforms, closely collaborating with product owners to align quality benchmarks with evolving product requirements and sprint goals.
• Contributed to product strategy through market research, competitor analysis and data-informed feature prioritization for live game ops.

🔹 Execution & Implementation

• Performed detailed manual testing (unit, performance, compatibility) on Unity Engine across 5+ mobile and live games.
• Created test plans, detailed bug reports, and QA documentation to ensure coverage across devices, platforms and game modes.
• Conducted internal playtests, UAT sessions and represented product teams at Comic-Con and IGDC to gather qualitative user feedback.

🔹 Results & Impact

• Improved user experience and stability by analyzing game KPIs and player behavior to identify quality gaps and iterate quickly.
• Streamlined knowledge sharing and onboarding through process flowcharts and documentation, increasing QA team efficiency.
• Led Agile transformation initiatives across teams, resulting in faster delivery cycles, better alignment with product goals and stronger team collaboration.

🔹 Strategy & Planning

• Acted as Shift Lead, managing scheduling, workload distribution, and escalations to ensure seamless support coverage across time zones.
• Collaborated with team leads and management to align support operations with SLAs and business continuity requirements.

🔹 Execution & Implementation

• Provided L1–L2 technical support for 118+ enterprise applications including Office 365, Citrix, Exchange Servers, RDP and SAP.
• Specialized in troubleshooting Windows and Office 365 issues, resolving user queries, and handling custom configuration requests.
• Created detailed documentation for troubleshooting procedures, FAQs, and technical training materials to standardize support delivery.

🔹 Results & Impact

• Led and mentored junior team members, delivering technical training and performance feedback to improve team readiness.
• Facilitated team meetings and internal knowledge-sharing sessions, reducing average resolution time and improving customer satisfaction scores.