Snehal Tekam
Pre Sales
Nagpur,MH
Summary
Innovative customer support professional skilled in effective communication and project coordination. Demonstrated ability to manage executive schedules and enhance operational efficiency.
Overview
4
4
years of professional experience
Work History
Pre Sales
Altius Customer Services Pvt LTd
01.2026 - Current
- Handled outbound calls to customers who had inquired about Ayurvedic treatments for BP, diabetes, heart disease, obesity, and other health concerns.
- Scheduled and confirmed doctor consultation appointments for customers at the clinic.
- Followed up with customers to ensure they reached the clinic on time for their appointments.
- Maintained regular follow-ups with leads and existing customers to improve appointment conversion.
- Collected customer feedback regarding consultation and clinic experience.
- Provided basic information about clinic services and treatment processes to customers.
- Maintained customer records and updated lead status in the system.
- Demonstrated strong communication, customer handling, and follow-up skills.
Customer Support executive and trainer
Habuild Health care, Yoga center
06.2024 - 09.2025
- Communicated with internal teams to facilitate project tasks.
- Supported executive team in daily operations and project coordination.
- Managed scheduling and calendar management for executives.
Counselor
CA Ashish Deolasi
02.2023 - 12.2023
- Calling customer for online courses and offline classes.
- Maintenance of student record.
- Making certificates for students.
- Counselling of students.
- Enquiries of just dial.
Tellycaller
Yello Tree, Gaur Educare
10.2022 - 01.2023
- To call students' parents and inform them about the different courses provided by their coaching center.
- Composed written documentation and maintained department databases.
- Provided exceptional customer service when handling in-person, phone, or email interactions with clients.
Education
High School Diploma -
Jawahar Navodaya Vidhyala
Chhindwara 04.2001 -
Bachelor of Arts - BA
Lady Amritabai Daga College
Nagpur, India 04.2001 -
Skills
Adaptable learner
Confidence in decision-making
Creative problem solver
Imagination power Positive thinking and a positive attitude
Client support
Analytical problem-solving
Team coordination
Prioritization skills
Fundamental computer skills
Timeline
Pre Sales
Altius Customer Services Pvt LTd
01.2026 - Current
Customer Support executive and trainer
Habuild Health care, Yoga center
06.2024 - 09.2025
Counselor
CA Ashish Deolasi
02.2023 - 12.2023
Tellycaller
Yello Tree, Gaur Educare
10.2022 - 01.2023
High School Diploma -
Jawahar Navodaya Vidhyala
04.2001 -
Bachelor of Arts - BA
Lady Amritabai Daga College
04.2001 -