SNEHA MAITRA
Summary
Data Steward at Thomson Reuters with over 6 years of expertise in product marketing data management, focusing on data governance and quality control. Demonstrated success in leading projects and delivering training, enhancing team collaboration and operational efficiency. Committed to utilizing data analysis to inform and optimize marketing strategies. Aiming for a senior position to enhance organizational learning and implement effective practices.
Overview
7
7
years of professional experience
Work History
Data Steward, Product Marketing Content
Thomson Reuters Corporation
Bengaluru
11.2021 - Current
- Developed and implemented product data strategies using Enterprise Product Master (EPM) platforms to enhance search-optimized content.
- Executed data normalization processes, ensuring adherence to product enrichment style guides for consistent and accurate content.
- Researched and applied product taxonomies and attribute schemas, improving internal and external search functionalities.
- Demonstrated ownership of ServiceNow ticket management for our team; created tickets, provided approval, tagged involved parties, and tracked team progress for over 100 tickets.
- Implemented Azure DevOps to manage projects, optimizing the coordination and delivery of product marketing content.
- Led multiple comprehensive Data Cleanup projects to ensure accuracy and consistency across product marketing content.
- Delivered monthly metrics to monitor and maintain data accuracy across datasets.
- Utilized Adobe DAM to efficiently handle images and collaterals, supporting product marketing strategies.
- Expertise in designing, documenting, and delivering comprehensive training programs, as well as conducting engaging training sessions, enhancing new hire proficiency and operational effectiveness.
- Applied SEO strategies to elevate search engine visibility and rankings, contributing to potential growth in product sales.
- Leveraged Gen AI tool to generate targeted primary and secondary SEO keywords for our Canadian market content, significantly enhancing online visibility and SEO effectiveness.
- Conducted periodic audits of databases, providing recommendations based on audit results.
- Engaged with stakeholders in requirement gathering to support projects with large datasets.
- Identified system architecture improvements and proposed effective solutions to enhance performance.
Content Associate (Quality Control)
Netscribes
Kolkata
03.2019 - 11.2021
- Regulate, generate and moderate targeted content for the consumer portion of a website.
- Check and edit content contributions from peers to ensure accuracy.
- Perform extensive secondary research to collect pertinent data related to the assigned products.
- Assist in maintaining the highest quality score and deliverables of the team as per SLA.
Customer Service Assistant
Jet Airways India Limited
Kolkata
02.2018 - 10.2018
- Handled face to face customer interactions.
- Analyzed customer needs and made arrangements adhering to company policies.
- Managed to solve customer complaints by providing them with the correct solution.
- Basic airport services for the airlines.
Advisor : Customer Service
Concentrix Daksh Services
Kolkata
12.2017 - 01.2018
- Answered calls professionally providing complete information regarding various products.
- Overcame client objections/rejections to company products by highlighting it's positive aspects.
- Handled incoming calls involving queries of the clients.
Education
Bachelor of Science (B.Sc) - Economics - Mathematics- Political Science
Loreto College, University of Calcutta
Kolkata01-2016
West Bengal Council Of Higher Secondary Education - Economics- Statistics - Mathematics
Gokhale Memorial Girls’ School
Kolkata01-2012
Skills
- Product Enrichment
- Content Management
- Quality Control
- Localization
- Data Analysis
- Content Operations
- Project Coordination
- Web Content Management
- Data lifecycle management
- Master data management (MDM)
- Content optimization
- Knowledge Management
- On-time Delivery
- Data cleanup
- Team collaboration
- Effective communication
- Training development
Affiliations
Recognized with six leadership appreciation awards at my current organization for outstanding performance and contributions to product data management and optimization initiatives.
TOOLS KNOWLEDGE
- MS Office Suite (Word, Excel, PowerPoint, Outlook)
- SharePoint Administration
- HTML (Basic)
- Localization
- SEO
- Acrolinx
- Azure DevOps
- Jira
- Master data management (MDM)
- Salesforce
- Google Docs
Accomplishments
- Participated and volunteered in a series of Talks in Mathematics organized at our college.
- Participated and volunteered in a Legal Awareness Course aimed at the Empowerment of Young Women with Focus on Perspective and Skill organized at our college.
Hobbies and Interests
- Reading
- Watching movies and series
- Dancing
Languages
- English, Full Professional Proficiency
- Hindi, Full Professional Proficiency
- Bengali, Native or Bilingual Proficiency
Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Work-life balanceCareer advancementCompany CultureHealthcare benefitsPaid time offPaid sick leaveTimeline
Data Steward, Product Marketing Content
Thomson Reuters Corporation
11.2021 - Current
Content Associate (Quality Control)
Netscribes
03.2019 - 11.2021
Customer Service Assistant
Jet Airways India Limited
02.2018 - 10.2018
Advisor : Customer Service
Concentrix Daksh Services
12.2017 - 01.2018
Bachelor of Science (B.Sc) - Economics - Mathematics- Political Science
Loreto College, University of Calcutta
West Bengal Council Of Higher Secondary Education - Economics- Statistics - Mathematics
Gokhale Memorial Girls’ School
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