Snehanshu Banerjee
Hotel Management Professional
Kolkata
Summary
Opening Hotels, Operation set ups, Revenue Yield Management, Distribution and E-Commerce Strategist, Operational experience of over 22 years in Hospitality. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer-oriented General Manager with 23 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
6
6
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Genetal Manager
Jardin Hotels
12.2023 - 04.2024
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Analyzed market trends and competitor activities to create competitive advantages.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Trained and guided team members to maintain high productivity and performance metrics.
- Formulated policies and procedures to streamline operations.
- Assisted in recruiting, hiring and training of team members.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings
- Introduced new methods, practices, and systems to reduce turnaround time
- Trained and guided team members to maintain high productivity and performance metrics
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service
- Formulated policies and procedures to streamline operations
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
General Manager
ITC Welcomgroup & Starwood Hotels & Resorts
06.2022 - 11.2022
- Raised property accuracy and accountability by creating new automated tracking method.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced operational risks while organizing data to forecast performance trends.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Corporate Director of Revenue
Vividus Hotels
10.2021 - 01.2022
- Implemented industry best practices for risk management and compliance, ensuring adherence to regulatory standards.
- Enhanced company productivity by implementing streamlined operational processes and workflow systems.
- Championed relationship building, cross-collaboration and mentorship throughout strategic partners.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
General Manager
Sarovar Hotels & Resorts
11.2019 - 05.2020
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities
General Manager and Head of Revenue Management and E-Commerce
Royal Orchid Hotels
04.2016 - 10.2019
- Trained and guided team members to maintain high productivity and performance metrics
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service
- Implemented operational strategies and effectively built customer and employee loyalty
- Introduced new methods, practices, and systems to reduce turnaround time
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
General Manager
01.2014 - 04.2016
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit
- Developed and maintained relationships with customers and suppliers through account development
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty
Executive Assistant Manager
The Lalit Suri Hospitality Group
11.2013 - 11.2014
- Managed supervisor itinerary and appointments and streamlined scheduling procedures
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Collaborated with cross-functional teams to execute company-wide initiatives for increased efficiency and growth
- Transcribed meeting minutes to support sales, business development and senior management teams
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
- Developed internal requirements and standards to minimize regulatory risks and liability across programs
- Facilitated executive communication with internal departments and external partners for seamless collaboration
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
- Negotiated and executed contracts on behalf of department
- Answered high volume of phone calls and email inquiries
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
- Supported business and hospitality needs of corporate partners and staff during meetings and company events
Director Of Rooms
The Chancery Pavilion
04.2012 - 11.2013
- Over seeing all aspect of hotel operations including Guest Relations, Front Desk, House Keeping, Maintenance, Finance, Team Building and Team Development and Revenue / Yield Management.
- Inspected rooms for damages and sufficient housekeeping practices
- Created a welcoming atmosphere by fostering strong teamwork among employees from diverse backgrounds
- Oversaw day-to-day operations of 300-room hotel with staff of 185 employees
- Developed and implemented promotional strategies to increase occupancy
- Facilitated smooth communication between departments to resolve guest issues promptly and prevent recurring problems
- Coordinated special events on-property such as weddings or conferences, ensuring flawless execution from initial planning stages to post-event followup
- Managed budgets effectively, optimizing resource allocation and cost control measures
- Increased repeat business by cultivating customer loyalty through personalized service offerings and attention to detail
- Collaborated with other department heads to create seamless operational workflows for guests and staff members alike
- Ensured compliance with safety regulations by conducting routine inspections, addressing potential hazards, and maintaining proper documentation
- Hired and trained new employees, demonstrating best methods for serving clients and guests
- Optimized staffing levels during peak periods to maintain high-quality service without inflating labor costs
- Negotiated contracts with external vendors for various services including laundry, maintenance, and security, ensuring cost-effective solutions without compromising on quality or performance standards
- Implemented quality control measures, resulting in consistently high housekeeping standards across all rooms
- Trained new employees on standards and hotel procedures
- Analyzed market trends to identify new opportunities for competitive differentiation within the hospitality sector
- Established and upheld high standards, promoting great customer service and assistance to guests
- Planned and executed marketing activities to improve property brand and increase revenue
- Developed strong relationships with vendors to ensure timely delivery of supplies and services at the best possible rates
Front Office Manager
The Chancery Pavilion
07.2010 - 03.2012
- Over seeing all aspect of hotel operations including Guest Relations, Front Desk, House Keeping, Maintenance, Finance, Team Building and Team Development and Revenue / Yield Management.
Front Office Manager
Fortune Select Exotica
11.2007 - 01.2010
- Pre opening Team, Departmental Training, ensuring regular training reports sent across to the Head Quarter as scheduled.
- Coordinated special events bookings with event planning teams for smooth execution of functions held at the hotel premises
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets
- Established team priorities, maintained schedules and monitored performance
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly
- Successfully managed budgets and allocated resources to maximize productivity and profitability
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Prepared reports to assist business leaders with key decision making and strategic operational planning
- Defined clear targets and objectives and communicated to other team members
- Monitored customer service trends and provided insights to management team for further improvement
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities
Front Office Manager
Oakwood Asia Pacific
02.2007 - 11.2007
- Pre-opening team member for the First Oakwood Inc launch in India
- Engaged in setting up the Brand Standards, Sops'.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets
- Established team priorities, maintained schedules and monitored performance
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly
- Successfully managed budgets and allocated resources to maximize productivity and profitability
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Prepared reports to assist business leaders with key decision making and strategic operational planning
- Defined clear targets and objectives and communicated to other team members
- Monitored customer service trends and provided insights to management team for further improvement
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
- Reconciled end-of-day reports to determine accurate billing and payment processing
Revenue Manager
Le Meridien
11.2002 - 02.2007
- Dedicate one hour each date to internet shopping at least two different sites checking the following;
- Implemented inventory control measures, maximizing room revenue during periods of high demand
- Participated in industry conferences and events, staying current on best practices in Revenue Management methodologies
- Led training initiatives aimed at building organizational capacity in Revenue Management principles and tactics
- Collaborated with C-level executives and stakeholders to develop long-term financial plans
- Improved cost-efficiency by analyzing financial reports and identifying areas for operational improvements
- Developed and distributed quarterly management revenue and analysis reports using proven software tools
- Identified new business opportunities through market research and competitive intelligence gathering techniques
- Conducted comprehensive performance reviews, identifying areas for improvement in revenue management strategies
- Created customized reporting tools for senior management, providing crucial insights into the company''s financial health
- Worked within core team to streamline business processes and internal controls, resulting in scalable and detailed set of procedures
- Improved overall financial reporting by streamlining control processes and reporting structures
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities
Front Office Executive
Taj Vivanta
04.2002 - 11.2002
- Responsible for the entire hotel operations at the night
Management Trainee
Regency Hotel
11.1999 - 04.2002
- Basic Front Office Operations
Education
Hospitality Management -
International Institute of Advanced Studies, Darjeeling
01.1996 - 04.1999
12th - undefined
Kanhan Valley School, CBSE
01.1994 - 04.1995
10th - undefined
Kanhan Valley School, CBSE
01.1992 - 04.1993
Skills
Pre-opening
Hotels
Front Office
Special Promotions Planning
Training and coaching
Troubleshooting expertise
Business Forecasting
Department Oversight
Analytical Thinking
Cost Control
KPI Tracking
P&L Administration
Inventory Control
Written Communication
Staff training/development
Problem-solving aptitude
Customer Service Management
Account Management
Cost Reductions
Data Management
Vendor Negotiations
Vendor Sourcing
Risk Management
Policy Development and Enforcement
Team Leadership
Active Listening
Budget Analysis
Workflow Planning
Product Analysis
Reading, Driving, Socializing, Self Development
Like reading FIctionsl Non Fictional books. Sometimes Kids books
Long Driving
Meeting New people gives me a great learning opportunities, new things to learn drive me crazy. always keen to learn new thing
Self development through various webcast, podcasts, online seminars etc
Certification
Train the Trainer
Additional Information
Best Employee of the year in Starwood Hotels
Revenue Management Certification from Starwood Hotels
Integral Part of Transition from Lehman Brothers to Starwood Hotels
Scored 96% in forecasting from Fairmont & Raffles during transition with Chancery Hotels
Timeline
Genetal Manager
Jardin Hotels
12.2023 - 04.2024
General Manager
ITC Welcomgroup & Starwood Hotels & Resorts
06.2022 - 11.2022
Corporate Director of Revenue
Vividus Hotels
10.2021 - 01.2022
General Manager
Sarovar Hotels & Resorts
11.2019 - 05.2020
General Manager and Head of Revenue Management and E-Commerce
Royal Orchid Hotels
04.2016 - 10.2019
General Manager
01.2014 - 04.2016
Executive Assistant Manager
The Lalit Suri Hospitality Group
11.2013 - 11.2014
Director Of Rooms
The Chancery Pavilion
04.2012 - 11.2013
Front Office Manager
The Chancery Pavilion
07.2010 - 03.2012
Front Office Manager
Fortune Select Exotica
11.2007 - 01.2010
Front Office Manager
Oakwood Asia Pacific
02.2007 - 11.2007
Revenue Manager
Le Meridien
11.2002 - 02.2007
Front Office Executive
Taj Vivanta
04.2002 - 11.2002
Management Trainee
Regency Hotel
11.1999 - 04.2002
Hospitality Management -
International Institute of Advanced Studies, Darjeeling
01.1996 - 04.1999
12th - undefined
Kanhan Valley School, CBSE
01.1994 - 04.1995
10th - undefined
Kanhan Valley School, CBSE
01.1992 - 04.1993