SNEHA RADHAKRISHNAN
Dubai
Summary
Dynamic professional with four years of experience in administrative support and sales coordination Skilled in managing office operations, handling customer interactions, and supporting sales processes to ensure smooth business functions. Proven ability to coordinate tasks, maintain accurate records, and collaborate effectively with cross-functional teams. Strong organizational, communication, and interpersonal skills contribute to efficient workflow and positive client relationships. Committed to supporting business growth and enhancing operational efficiency through proactive and detail-oriented work.
Overview
9
9
years of professional experience
Work History
Sales Coordinator
Sharaf DG L.L.C
Dubai
05.2023 - Current
- Coordinated sales operations, managed customer accounts and inquiries, and ensured timely follow-ups.
- Prepared reports, forecasts, and presentations while processing orders and tracking deliveries.
- Maintained CRM systems (Salesforce, HubSpot), collaborated with marketing and logistics, supported campaigns, and resolved customer issues to enhance satisfaction.
Administrative Assistant
Armada Hospital and Medical Center
JLT, Dubai
07.2021 - 04.2023
- Coordinated office operations to ensure efficient workflow and communication across departments.
- Managed scheduling and calendar coordination for senior executives, optimizing time management.
- Facilitated onboarding processes for new hires, streamlining training and integration into the team.
- Trained junior staff on office protocols and software applications, fostering a collaborative environment.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Implemented new CRM system to track client interactions, improving response times and client satisfaction.
Teaching Faculty Member
Kuttukaran Institute for HRD
Thrissur, KERALA
02.2019 - 02.2020
- Collaborated with colleagues to facilitate professional development opportunities for faculty members.
- Maintained accurate records of student attendance, grades, and other pertinent information.
- Advised students on academic matters such as course selection, study habits, and career planning.
- Encouraged critical thinking through class discussions and open-ended questions.
- Incorporated problem-solving skills into lesson plans to improve student comprehension.
- Participated in school-wide committees focused on improving teaching practices and curriculum design.
- Increased student engagement by incorporating hands-on activities and group projects into the curriculum.
- Adapted lesson plans to accommodate various learning styles, resulting in higher student comprehension levels.
Sales Executive
MINERVA OUTLET FOR BOOKS AND OFFICE SUPPLIES
Thrissur, KERALA
01.2017 - 11.2019
- Built multiple customer relationships and cultivated long-term partnerships.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Used negotiation and persuasion skills to influence decision-makers.
- Analyzed sales data to identify trends in customer preferences and buying habits.
- Entered data and monitored customer database to track sales activity.
- Generated leads and followed up on customer inquiries.
- Addressed customer questions and concerns regarding prices and product use.
- Developed and implemented successful strategies for customer acquisition and retention.
- Prepared quotes and proposals for new and existing products.
Education
BACHELOR OF ARTS (B.A.) - ENGLISH LITERATURE
University of Calicut
Kerala04.2015
MASTER OF ENGLISH LITERATURE -
Calicut University
kerala01.2025
Skills
- Office administration & coordination
- Sales support & order processing
- Customer relationship management
- Communication & client handling
- Data entry & reporting (Excel)
- CRM tools (eg, Salesforce CRM)
- Time management & multitasking
- Team coordination & problem-solving
Languages
English
Malayalam
Hindi
VISA STATUS
- Spouse Visa
Timeline
Sales Coordinator
Sharaf DG L.L.C
05.2023 - Current
Administrative Assistant
Armada Hospital and Medical Center
07.2021 - 04.2023
Teaching Faculty Member
Kuttukaran Institute for HRD
02.2019 - 02.2020
Sales Executive
MINERVA OUTLET FOR BOOKS AND OFFICE SUPPLIES
01.2017 - 11.2019
BACHELOR OF ARTS (B.A.) - ENGLISH LITERATURE
University of Calicut
MASTER OF ENGLISH LITERATURE -
Calicut University