SNEHASHIS BISWAS
Senior Analyst Proposal Management
Sainikpuri
Summary
Results-driven Senior Analyst with over 3 years of experience in Global Business Operations, demonstrating a strong ability to enhance operational efficiency and drive strategic initiatives. Recognized for exceptional planning, organizational, and communication skills that facilitate collaboration across teams and stakeholders. Proficient in conducting in-depth analyses and delivering actionable recommendations that support business objectives. Expertise in data modeling and client management ensures the ability to meet client needs while optimizing performance metrics.
Rational Senior Analyst Business Operations with 3 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Senior analyst with robust background in data analysis, financial modeling, and strategic planning. Known for strong collaboration skills and adaptability in fast-paced environments. Adept at leveraging advanced analytical tools and methodologies to drive impactful business decisions. Consistently delivers results through teamwork and solutions-focused approach.
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Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Analyst Proposal Management
Dell Technologies
Hyderabad
03.2023 - Current
- Moved to Sales Operations GBO as a member of the Reps and Certs NA team.
- Proactive engagement and support on deals from forecast to delivery, engaging sales
- Managing escalations by architecting resolution paths and facilitating execution.
- Had a 98% resolution rate with efficiency of 99.6% queue management.
- Collaborating with Early solutions engagement team to identify and manage non-standard elements
- Drive communication on operational best practices and Process improvement for operational efficiencies
- Collaborate with sales, marketing, customer care and/or technical support teams to drive resolution, customer experience and process improvements
- Be the customer’s advocate, identifying areas of opportunity to enhance the overall Experience
- Provide pre-sales and/or post-sales operational support, Research customer or order problems and work cross-functionally to deliver solutions
- Focus on delivering a positive customer or partner experience while also Monitoring and manage the execution of intake queues
- Audit quality of operational support to sales and other stakeholders
- Trained new folks who joined the team on the process and helped them to work on day-to-day activities as a Reps and Certs Team member.
Translation Program Manager
Dell Technologies
Hyderabad
09.2015 - 03.2023
- Got promoted as a Sr. Analyst for the Global Sales Learning and Enablement Org.
- As a member of the translation Team, I am responsible for handling translation requests which comes from designers/customers.
- Had a great time to learn something new and started implementing the same learning in my day-to-day task.
- Success came as I was always focused on the key deliverable and ensured that the three objectives were met as always- Maintaining Quality. Proper communication and having no ambiguity.
- I was awarded the Gold Award for my performance in FY19 Q1.
- Have a brilliant relationship with the peers in terms of my day-on-day task.
- Had been responsible for the overall Operational work in Translation And manage the Program end to end seamlessly.
- Have been in the list among the exceptional performers in the last two quarters back-to-back.
- Trained and up-skilled team members to ensure they can manage the translation work autonomously in need.
- Worked on Articulate Storyline to do periodic Re-engineering activities and quality review.
Training Analyst
Dell Technologies
Hyderabad
03.2009 - 10.2015
- Joined Dell International Services in March 09. Started Training New Hire Training Batches in US CTS for Tech Support for Core Queue and XPS Systems.
- Responsible to train conversion batches for different LOB.
- Have been a key member pertaining to do the floor trainings and also to handle the team during the transition queue from training to operations.
- Helped the team to prepare trainees for BPA certifications before the trainee starts taking live calls.
- Have taken a lead to develop content on how to simplify the internal portal which is going to replace DTT for the entire CTS Queue for Dell CSMB.
- Have given feedback to front line agents across the floor for PPS Queues which helped in raising the PTR usage for the entire Hyderabad site.
- Certified as a Master Trainer in 2011.
- Responsible for all Site level Training Coordination.
- Have been responsible to manage Training related Data across Line of business.
- My Contributions have helped turn around the Training Yield for Hyderabad Site was duly noted and have won a bronze award for the same.
- Have helped the New enrolled technical trainers on handling batches giving them real time feedback on facilitation skills.
Project Engineer
Wipro Technologies
Chennai
12.2008 - 03.2009
- Moved to Chennai and Worked as a Compliance Focal Project Engineer for Capital One Account in Wipro Technologies.
- Was supporting the account on various Audits in terms of Compliance for different Metrics including weekly publishing report to the clients.
Process Trainer
Hewlett Packard and British Telecom Wipro Ltd
Hyderabad
07.2008 - 12.2008
- Moved to Hyderabad Location and worked as a Process Trainer for HP.
- Trained new hires on the technical process and helped them to Go Live.
- Have also helped them to give proper guidance on job training.
- Got them trained on both Portables and Desktops.
- Handled teams on the floor as a part of Transition Queue when TQ was still handled by the Training Org.
- Handled 12-16 member team and being consistent on the floor in terms of all metrics.
- Post 6 weeks of TQ handed over to the team to Operations and came back to training.
Process Trainer
Dell. Wipro Ltd.
Kolkata
06.2007 - 12.2007
- Given the responsibility to Train New Hires for The DELL Process.
- The Trainees were trained to troubleshoot Portable systems over the phone. Have trained new hires and have guided them on taking live calls and giving them subsequent feedback when needed on how to improve.
- Have been responsible to monitor batches in OJT (On Job Training) and then gradually graduate them to the Floor level to make them production agent for the Operation Floor.
- Coordinate the team in OJT and monitor them to take live calls and resolve them keeping the metrics in place. Focusing on the bottom performers to help bring them up the learning curve.
Sr. Executive Technical Coordinator
Wipro Ltd.
Kolkata
11.2006 - 06.2007
- Has been a part of the Support function for All Kinds of Hardware and Software issues including Wireless networks.
- Have been troubleshooting Calls on Windows Vista as well as Windows XP.
- Have been supporting all the Core queues. Have been awarded as the Best Productivity and Highest Resolution Provider (Consequently for the 4th Time).
- Have also been awarded the BOB for Quarter 4 of the Year 2006-2007.
- Have been a Key Team member in order to track Ownerships for myself and for the entire team and help them follow the same by publishing reports.
- Have been tracking The Dispatches for the Team as far as the Dispatch failures are concerned as to see the reason for the failure and to check the dispatches to ensure that the Team maintains a good score at the end of the week.
- Motivates the team Members as far as providing resolution is concerned (at times when they need help) and help them to maintain a good resolution score.
Associate (L1 Technician, Technical Support)
Wipro Spectramind Services Limited
Kolkata
10.2004 - 11.2006
- Have been trained at DELL Bangalore on XPS Systems at DELL.
- A member of the Pilot batches of XPS Launched in Kolkata taking calls for the premier Queue since April 30th 2006.
- Appeared for A+ Exam certification from CompTIA under Prometrics and Passed the Hardware and the Software on 27th September 2006.
- Have been trained in software skills and was deputed as one of the senior technicians in DOC when the queue got launched.
- Have been a consistent performer in terms of CE and XPR across the floor.
- Troubleshooting at the core level for DELL Computers (Segment: - Portables). I was being trained for both the software troubleshooting and the hardware troubleshooting.
Senior Faculty (Centre Administration)
NIIT Kalyani Centre
Kolkata
02.2004 - 10.2004
- In the concerned role, I was the coordinator of all Centre Operation activities in the region.
- Worked as a Senior Technical Co-coordinator at NIIT Kalyani Centre, helping the trainees according to the DNIIT curriculum.
- Had been looking after Encore the only software that tracks the student’s status in respect to Registration and Certification with the Head Office at New Delhi.
Education
High School Diploma -
The George Telegraph Training Institute Kolkata
Kolkata09.2002
High School Diploma -
NIIT
Kalyani Kolkata01.2001
Skills
Certification
Completed the ITIL foundation Course in 2013.
Disclaimer
SNEHASHIS BISWAS Dated: - 28th July 2025
Timeline
Senior Analyst Proposal Management
Dell Technologies
03.2023 - Current
Translation Program Manager
Dell Technologies
09.2015 - 03.2023
Training Analyst
Dell Technologies
03.2009 - 10.2015
Project Engineer
Wipro Technologies
12.2008 - 03.2009
Process Trainer
Hewlett Packard and British Telecom Wipro Ltd
07.2008 - 12.2008
Process Trainer
Dell. Wipro Ltd.
06.2007 - 12.2007
Sr. Executive Technical Coordinator
Wipro Ltd.
11.2006 - 06.2007
Associate (L1 Technician, Technical Support)
Wipro Spectramind Services Limited
10.2004 - 11.2006
Senior Faculty (Centre Administration)
NIIT Kalyani Centre
02.2004 - 10.2004
High School Diploma -
The George Telegraph Training Institute Kolkata
High School Diploma -
NIIT
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