Hi, I’m
Snehasish Chakraborty
Team Leader
Durgapur
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
5
years of professional experience
2
years of post-secondary education
1
Certificate
1
Language
Work History
IGLOBAL IMPACT ITES PVT LTDDurgapur
Team Leader
06.2019 - Current
Job overview
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Cross-trained and provided backup support for organizational leadership.
- Supported office business development and customer service.
- Coordinated weekly meetings for internal and external groups.
- Implemented new working processes to deliver multiple improvements.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Led team of 25 members while providing exceptional customer service.
- Confirmed confidential budget reports remained up-to-date for manager.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Participated in cross-functional team-building activities.
- Assisted with new hire processing and existing training programs.
- Initiated timely response to emails, voicemails and written correspondence.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
IGLOBAL IMPACT ITES PVT LTDDurgapur
Business Development Executive
06.2015 - 07.2017
Job overview
- Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
- Defined and integrated roles, responsibilities and processes for business team and data management organization.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Collaborated with sales and marketing departments to support project rollout.
- Utilized market trends, mission priorities and customer goals to envision, shape and close new opportunities.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
- Created cross-functional teams to promote consistent brand messaging, demand-generation programs and sales tools.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs
- Defined and integrated roles, responsibilities and processes for business team and data management organization.
- Manages 5-6 members for their daily activity.
Education
Vinayaka Missions UniversityKolkata
Bachelor of Science from Physics Honours
04.2015 - 06.2017
Skills
Daily workflow improvement
Client Service
Sales expertise
Employee Evaluation
Telemarketing expertise
Complaint resolution
Performance improvement
Training and Development
Data Entry
Teambuilding
Teamwork and Collaboration
Staff Management
Project Management
Operations management
Business Development
Certification
Best Team Leader of the Year
Timeline
Best Team Leader of the Year
12-2021
Team Leader
IGLOBAL IMPACT ITES PVT LTD
06.2019 - Current
Business Development Executive
IGLOBAL IMPACT ITES PVT LTD
06.2015 - 07.2017
Vinayaka Missions University
Bachelor of Science from Physics Honours
04.2015 - 06.2017